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Hello members.I have a question if anybody can help give an answer. I'll make this as short as possible. On 10/06/2024 My brother bought me a £5,000 (bank transfer) Kia Picanto 2016 plate.
I took it for a test drive with a showroom staff. He took me down side raods so I was doing about 20 mph. I asked for a longer drive on a wider road but he said they don't do that. My Brother paid for the car. which was delivered that night. The following afternoon I was on the way to work on a 40 mph carriageway. When I started braking, the left front brake was grinding and something else when turning right. I phoned the showroom and explained. It was picked up on a breakdown truck and taken to the showroom to be fixed. When the car was returned, the problem was still there, no work was done so it was picked again 18/06/2024 at night.
I told the staff (a different person) If the car isn't fixed by the close of their business hours (6pm) on 20/06/2024, I shall request/demand a full refund the next day or further action will be taken.
I saw on BBC that within 14 days (24/06/2024) a person can demand a refund and the trader keep the car. If they refuse a person can send a letter with court action. Any help will be greatly appreciated.
David
I took it for a test drive with a showroom staff. He took me down side raods so I was doing about 20 mph. I asked for a longer drive on a wider road but he said they don't do that. My Brother paid for the car. which was delivered that night. The following afternoon I was on the way to work on a 40 mph carriageway. When I started braking, the left front brake was grinding and something else when turning right. I phoned the showroom and explained. It was picked up on a breakdown truck and taken to the showroom to be fixed. When the car was returned, the problem was still there, no work was done so it was picked again 18/06/2024 at night.
I told the staff (a different person) If the car isn't fixed by the close of their business hours (6pm) on 20/06/2024, I shall request/demand a full refund the next day or further action will be taken.
I saw on BBC that within 14 days (24/06/2024) a person can demand a refund and the trader keep the car. If they refuse a person can send a letter with court action. Any help will be greatly appreciated.
David
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