Hello all
I purchased an item from a company in mid Feb and it didnt arrive. It was about £40 so I cannot easily sort this through my credit card company due to being under £100. I have tried through email/facebook and trustpilot to get them to resolve this but they keep stalling. Only after I mentioned the possibility of court action on the businesses facebook page did I get any quick and proper reply. In this reply they claimed that it was stated as delivered by the courier company and they are speaking with them about it, but my subsequent question asking for the tracking number has been ignored. I kind of feel they only replied to make it look better on them as a business.
I do appreciate the item might have got misdelivered by the courier but they are showing no commitment to getting this resolved.
I am drafting a letter before action and have a few questions.
i) Can I serve by post on a business address because I dont have their residential postal address
ii) or Can I serve the letter before action by email and as one of my requests ask for their residential address to serve a hard copy? I would prefer to serve by email because I think they do a lot of business by email and might actually read it. Plus its easier them to reply by email. Even though they have not done so to date.
iii) Who do I address the letter to? and make reference to in the body of text? the owner of the company or the company by name? I cannot find any details on companies house. I think there is one owner and they have assistant helpers at busy times.
iv) In the actual court papers would I be able to claim for time spent putting my case together and collecting evidence? If so can i mention this in the letter before action? Sort of as a way of making them realise it would be cheaper to refund me now.
v) What happens if they dont respond?
Sorry if this is a bit garbled its been a tiring day.
Thanks very much.
Edit. I have also phoned them many many times and they never answer. Other people have mentioned this on their online reviews.
I purchased an item from a company in mid Feb and it didnt arrive. It was about £40 so I cannot easily sort this through my credit card company due to being under £100. I have tried through email/facebook and trustpilot to get them to resolve this but they keep stalling. Only after I mentioned the possibility of court action on the businesses facebook page did I get any quick and proper reply. In this reply they claimed that it was stated as delivered by the courier company and they are speaking with them about it, but my subsequent question asking for the tracking number has been ignored. I kind of feel they only replied to make it look better on them as a business.
I do appreciate the item might have got misdelivered by the courier but they are showing no commitment to getting this resolved.
I am drafting a letter before action and have a few questions.
i) Can I serve by post on a business address because I dont have their residential postal address
ii) or Can I serve the letter before action by email and as one of my requests ask for their residential address to serve a hard copy? I would prefer to serve by email because I think they do a lot of business by email and might actually read it. Plus its easier them to reply by email. Even though they have not done so to date.
iii) Who do I address the letter to? and make reference to in the body of text? the owner of the company or the company by name? I cannot find any details on companies house. I think there is one owner and they have assistant helpers at busy times.
iv) In the actual court papers would I be able to claim for time spent putting my case together and collecting evidence? If so can i mention this in the letter before action? Sort of as a way of making them realise it would be cheaper to refund me now.
v) What happens if they dont respond?
Sorry if this is a bit garbled its been a tiring day.
Thanks very much.
Edit. I have also phoned them many many times and they never answer. Other people have mentioned this on their online reviews.
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