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Here's a job opening, potentially suitable for a few folks on here. :tinysmile_twink_t2:
Customer Assurance Advisor - Cabot Financial
Customer Assurance Advisor
Position
Customer Assurance Advisor
Department
Customer Assurance
Salary
up to £16,500
Hours
9am-5pm Mon-Fri
The role
We are currently seeking a Customer Assurance Advisor to be responsible for resolving customer complaints, and reporting trends. Reviewing call quality and service with a view to preventing complaints.
The successful candidate will ideally have the following attributes:
·Excellent communication skills including written English skills (spelling, grammar, contextual)
·Previous experience in customer relations or complaints environment is essential
·Able to work flexible hours in line with business needs, sometimes at short notice.
·High degree of tact and understanding of people and situations
·Able to use initiative and demonstrate good judgement.
·Logical and methodical approach to work
·Ability to self manage time and varying work loads
·Able to work under pressure by meeting strict deadlines
·Good analytical skills
·Confident and experienced in negotiating and resolving issues
·Comfortable with working within a structured environment.
·High level of computer literacy MS Word, Excel
·Flexible, adaptable and keen to try new methods and systems
·Willing to undertake a job related qualification, after an initial training period.
·Knowledge of the Financial Ombudsman Service rules is beneficial - About time the feckers realised there were rules to abide by
Customer Assurance Advisor - Cabot Financial
Customer Assurance AdvisorPosition
Customer Assurance Advisor
Department
Customer Assurance
Salary
up to £16,500
Hours
9am-5pm Mon-Fri
The role
We are currently seeking a Customer Assurance Advisor to be responsible for resolving customer complaints, and reporting trends. Reviewing call quality and service with a view to preventing complaints.
The successful candidate will ideally have the following attributes:
·Excellent communication skills including written English skills (spelling, grammar, contextual)
·Previous experience in customer relations or complaints environment is essential
·Able to work flexible hours in line with business needs, sometimes at short notice.
·High degree of tact and understanding of people and situations
·Able to use initiative and demonstrate good judgement.
·Logical and methodical approach to work
·Ability to self manage time and varying work loads
·Able to work under pressure by meeting strict deadlines
·Good analytical skills
·Confident and experienced in negotiating and resolving issues
·Comfortable with working within a structured environment.
·High level of computer literacy MS Word, Excel
·Flexible, adaptable and keen to try new methods and systems
·Willing to undertake a job related qualification, after an initial training period.
·Knowledge of the Financial Ombudsman Service rules is beneficial - About time the feckers realised there were rules to abide by