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Saffy v Cabot / Barclaycard

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  • #61
    Re: Saffy v Cabot / Barclaycard

    Yet another letter received today.

    Dear saffy

    INVESTIGATING YOUR ACCOUNT

    I refer to your letter, which was received in our office on 29 June 2009 and our letter dated 1 July 2009.
    Although we strive to provide you with our response within 10 working days from the date we received notice of your complaint, we are currently investigating your concerns in further detail and therefore there is a slight delay in providing you with our response.
    I apologise for this delay and for any inconvenience that you may suffer as a result. We shall aim to provide you with our response within due course.
    If you do not receive a response after 8 weeks from the date we received your complaint to us, you may refer you complaint to the Financial Ombudsman Service. You will be able to find details about the Financial Ombudsman in our leaflet, which we enclosed in our acknowledgement letter dated 1 July 2009.
    In the meantime, please do not hesitate to contact us on 0845 026 0463 if you have further queries. The Customer Assurance department is open from 9am to 5pm Monday to Friday.
    We thank you for your co-operation in this matter.
    Yours sincerely,


    Steve Perring
    Customer Assurance Advisor

    How nice of them to keep in touch eh !

    Comment

    • #62
      Re: Saffy v Cabot / Barclaycard

      Yet more template pleasantries..

      Comment

      • #63
        Re: Saffy v Cabot / Barclaycard

        Guess what, dear little Steve Perring sent me the same letter again on 28 July. Apart from the top line reading now.

        'I refer to your letter, which was received in our office on 29 June 2009, and our letters dated 1 and 14 July 2009'.

        How nice of him to keep in touch.

        Comment

        • #64
          Re: Saffy v Cabot / Barclaycard

          Steve's a nice chap. I have spoken to him on the phone.

          WTF somebody like that is doing working for a shower like Cabot, I have no idea.
          My Blog
          http://cabotfanclub.wordpress.com

          Comment

          • #65
            Re: Saffy v Cabot / Barclaycard

            Flaming hell, I've just opened the post and guess what ...... yes you've got it ....... yet another letter from my nearly new best friend Steve Perring.

            Same letter again apart from the top line which is

            'I refer to your letter, which was received in our office on 29 June 2009, and our letters dated 1 and 14 and 28 July 2009'.

            Comment

            • #66
              Re: Saffy v Cabot / Barclaycard

              I think he's having a nervous breakdown. :crazy:
              My Blog
              http://cabotfanclub.wordpress.com

              Comment

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