I have brought a complaint against my former University for aspects of course provision and a poorly complaint's system, and sought my tuition fees. This has dragged on since November 2019, and I've filed a claim. The University legal representative did not try to engage with the substantive matters in the Letter Before Claim, but instead sought to assert that it was an abuse of process not to have used third-party arbitration with the OIAHE. I refuted this, and invited them to settle. The legal representative acknowledged that the complaint ('as a good will gesture'!) could go back to the University complaints' team, though nothing was done. Two months later, the University has passed my claim to a solicitor's firm. The firm suggests it's a complex case that shouldn't be going to the MCOL (another abuse of claim suggestion), but then contacted me to ask if I would "kindly" agree to a 28-day extension under CPR 15.5 so they could properly file a defence. They have only until Monday, as it stands. I'm really curious about whether it would be ill-advised not to grant this? The University has had all the time in the world, and waited 18 months before even sending it to their in-house solicitor. It was their decision to send the claim to a solicitor with no knowledge of the case. I owe them nothing; but, equally, I don't want to be frowned upon by a judge hearing the case. For the absence of doubt, the complexity was well-known to the University, who could deal with it themselves, and I have single-handedly dealt with the matter myself - and I am no solicitor.
Any help would be marvellous! Thank you!
Any help would be marvellous! Thank you!
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