After the holiday from hell with TUI we went through ABTA and TUI offered £102 the £2 it's for postage of the letter
we declined this and went to the CEDAR who then advised that what we were offered was enough
so now we have gone back to TUI and advised them we will take the first offer after all. But they have sent an email stating they sent the cheque which we sent back. Two emails later and few weeks later , we got a generic email saying they will get back to us in 28 days despite my email stating that we expect to hear from them in 7 days
I am thinking of taking them to small claims court asking for the £102 and ask the judge to award us the court charges
l am going to write a letter advising them of my intention and give them another 7 days to respond
do u think it is a good idea or will l lose this ...? Thank you in advance
we declined this and went to the CEDAR who then advised that what we were offered was enough
so now we have gone back to TUI and advised them we will take the first offer after all. But they have sent an email stating they sent the cheque which we sent back. Two emails later and few weeks later , we got a generic email saying they will get back to us in 28 days despite my email stating that we expect to hear from them in 7 days
I am thinking of taking them to small claims court asking for the £102 and ask the judge to award us the court charges
l am going to write a letter advising them of my intention and give them another 7 days to respond
do u think it is a good idea or will l lose this ...? Thank you in advance
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