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I am in dispute with a building firm that have done remedial work on my conservatory, they subcontracted the work of replacing the conservatory roof to another company and subcontracted the work of extending the gas flue to a gas man. The work of all three company's has been substandard. The work started in May 2013, a job that should have taken no more than a few days. The building company gave us no written contract or proper written estimate but the agreement was payment on completion. This company is a local company with what we believed to have a good reputation, they do work for local councils etc and are very expensive. They came to do remedial work because the previous company installed the conservatory but badged the job.
The work done here was done very badly and wS very clear to see. I complained many times but they wrote and told me it hD been done to a high standard. I paid out for a surveyor to do a report and he stated the roof had been installed to such a standard it was in need of refurbishment and much of it including roofing sheets needed to be totally replaced. The lead work was incorrectly installed etc etc. They agreed to return to put these things right apart from the badly rendered wall but told me by doing so they would only send back the same workmen that had done this work, they obviously had not got a clue, and this time they would give us no guarantee on the work done, any damage was at our own risk and our only option was to refuse them entry. We complained to the NFB then they agreed to send us different builders .
Since the survey was done Sept 2013 we have discovered other faults with the work which they will not address , they will only return to do what the surveyor reported on. By doing this they will leave us in a position of having to pay another builder to put right their work.
We have had a letter from the debt collector saying their client is now due full payment on works carried out, even though there is still all this remedial work to do.
I wrote back explaining that the job was not complete, there was all this remedial work for them to rectify and they had refused to even address it,
We offered to pay half the amount as an offer to resolve the matter pending completion of the job with the provision that they return to rectify all the faults and to complete the job to a satisfactory standard using skilled workmen using appropriate materials this time. Then we would pay the remaining ballace.
They have rejected this offer .
Many of the materials used were not fit for purpose, incorrectly installed, not as described and did not fit.
This building company also performed illegal work on the gas flue leaving us with a carbon monoxide leak for which they were reported to Health and Safety Executive and we have had The Gas Safe Inspectors here three times and they have sent the gas company back each time to correct defects.
They are now threatening to take us to court . I have incurred costs of the survey report and a call out charge from when we had the CO leak.
They have also charged us for work they were not able to carry out and refuse to make a reduction in the price for this.
Could anyone please give me some advise, I would be so grateful!
The work done here was done very badly and wS very clear to see. I complained many times but they wrote and told me it hD been done to a high standard. I paid out for a surveyor to do a report and he stated the roof had been installed to such a standard it was in need of refurbishment and much of it including roofing sheets needed to be totally replaced. The lead work was incorrectly installed etc etc. They agreed to return to put these things right apart from the badly rendered wall but told me by doing so they would only send back the same workmen that had done this work, they obviously had not got a clue, and this time they would give us no guarantee on the work done, any damage was at our own risk and our only option was to refuse them entry. We complained to the NFB then they agreed to send us different builders .
Since the survey was done Sept 2013 we have discovered other faults with the work which they will not address , they will only return to do what the surveyor reported on. By doing this they will leave us in a position of having to pay another builder to put right their work.
We have had a letter from the debt collector saying their client is now due full payment on works carried out, even though there is still all this remedial work to do.
I wrote back explaining that the job was not complete, there was all this remedial work for them to rectify and they had refused to even address it,
We offered to pay half the amount as an offer to resolve the matter pending completion of the job with the provision that they return to rectify all the faults and to complete the job to a satisfactory standard using skilled workmen using appropriate materials this time. Then we would pay the remaining ballace.
They have rejected this offer .
Many of the materials used were not fit for purpose, incorrectly installed, not as described and did not fit.
This building company also performed illegal work on the gas flue leaving us with a carbon monoxide leak for which they were reported to Health and Safety Executive and we have had The Gas Safe Inspectors here three times and they have sent the gas company back each time to correct defects.
They are now threatening to take us to court . I have incurred costs of the survey report and a call out charge from when we had the CO leak.
They have also charged us for work they were not able to carry out and refuse to make a reduction in the price for this.
Could anyone please give me some advise, I would be so grateful!
and Hi Sally xx
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