I purchased £100 worth of items from an online retailer but nothing showed up. Their customer service has been lying and making up details about the despatch and finally said that once the order has been processed then it became my responsibility. This is against the Distance Selling Regulations and I am taking them to the court.
Now, I want to seek £500 for inconvenience and the original cost. I have never gone to small claims court against anyone so I don't know the procedure. I know I have to pay the fee upfront when starting the small claims court procedure. Would I be penalised for asking too much money? What if the judge decides to award me £250 in total, what would happen to the court fees which I paid upfront? Would I get a refund from the court or not, because the fee for £250 is different for a £500 claim. Or would the defendant have to pay fees at the rate of £500 even though an award was granted to the claimant for less than that amount?
I have searched everywhere on the internet and forums but could not find the answer to that. Surprisingly, the Citizen's Advice Bureau advisor over the phone didn't have a clue either. Can someone please help me out here as to what would have in different scenarios?
Now, I want to seek £500 for inconvenience and the original cost. I have never gone to small claims court against anyone so I don't know the procedure. I know I have to pay the fee upfront when starting the small claims court procedure. Would I be penalised for asking too much money? What if the judge decides to award me £250 in total, what would happen to the court fees which I paid upfront? Would I get a refund from the court or not, because the fee for £250 is different for a £500 claim. Or would the defendant have to pay fees at the rate of £500 even though an award was granted to the claimant for less than that amount?
I have searched everywhere on the internet and forums but could not find the answer to that. Surprisingly, the Citizen's Advice Bureau advisor over the phone didn't have a clue either. Can someone please help me out here as to what would have in different scenarios?
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