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I signed up with this company in 2016 to my detriment. Long story short I took out some digital advertising with them to advertise my small business on screens in my local Doctors surgery. 3 months later I started to get suspicious as I had had no returns whatsoever. I went in to check that my advert was being played...on 7 separate occasions over the space of 9 weeks. On 5 occasions the monitors were switched off. On the other 2 my advert was not even playing at all. I let them know and they said that they would 'add' the 'downtime' onto the end of my contract. In May patient Direct (then known as) admitted there had been another 'technological' error which had been reported by the surgery a whole month before. The screen wasn't fixed for another month. That was it, I had lost all faith by now and wrote a letter cancelling my contract because of having had no airtime whatsoever and because it seemed obvious to me these people just did not care. I have found nearly 80 other people who have been in the same boat as me and have been ripped off, bullied and threatened with court action in the same way; when they refused to pay Digital Direct any more money because they realised they as customers were not getting what was set out in the contract. Their argument is that in their contract they have a clause stating 'they can play the advert whenever they like'. Which seems shocking to me. However, although this clause is there, I do not remember reading this when first signing the contract and actually my original contract went missing. I believe the representative took it away with him and I had to ask for a copy to read it. I have heard others say the same but can't prove it. The court date is in around a months time.
Don't know if I have a case, can anyone advise?
Thank you
Don't know if I have a case, can anyone advise?
Thank you
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