Below is what I am looking to submit as defence
can someone give it a once Over and let me know what they think?
To whom it may concern,
I am writing to defend the claim that has been put forward by Calpe Insurance.
As the excess they levy on a statutory liability is highly unusual it is not sufficient for this to just be mentioned in documents or leaflets. The customers should be made informed of this in transparent manner where all details are bought to their attention. I feel like not enough was done in this case for me to be made fully aware of a scenario where I would have to pay such a large sum.
This can be seen as unfair trading by the insurers as they are by contract entering me into a future possible credit debt obligation just by having an accident by a third party. There is no affordability measures taken into account by the insurer or broker to ensure that an excess of this amount is even affordable as I am sure many people will have problems paying a large sum like this when demanded by an insurance company. There are many other individuals who are in the same situation as can be seen by conducting a simple google search. The broker or insurers also did not provide any clear explicit warning of what would happen in the event of an accident and I feel this is unfair. Most people when buying insurance would believe they have excess free cover against third party claims and if this insurance was totally different there should be clear upfront warnings about this.
This insurance company is not regulated by the FCA and I believe it would fail to comply with many of the insurance conduct of business rules. Based on the above specifically “2.2 communications to clients and financial promotions.”
can someone give it a once Over and let me know what they think?
To whom it may concern,
I am writing to defend the claim that has been put forward by Calpe Insurance.
As the excess they levy on a statutory liability is highly unusual it is not sufficient for this to just be mentioned in documents or leaflets. The customers should be made informed of this in transparent manner where all details are bought to their attention. I feel like not enough was done in this case for me to be made fully aware of a scenario where I would have to pay such a large sum.
This can be seen as unfair trading by the insurers as they are by contract entering me into a future possible credit debt obligation just by having an accident by a third party. There is no affordability measures taken into account by the insurer or broker to ensure that an excess of this amount is even affordable as I am sure many people will have problems paying a large sum like this when demanded by an insurance company. There are many other individuals who are in the same situation as can be seen by conducting a simple google search. The broker or insurers also did not provide any clear explicit warning of what would happen in the event of an accident and I feel this is unfair. Most people when buying insurance would believe they have excess free cover against third party claims and if this insurance was totally different there should be clear upfront warnings about this.
This insurance company is not regulated by the FCA and I believe it would fail to comply with many of the insurance conduct of business rules. Based on the above specifically “2.2 communications to clients and financial promotions.”
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