Hi-Voluntary Termination Collection Failed Advice

[Sianyh84]

Hi

New the forums here so please be kind and sorry if i don't need to post the full story here

Just after some help

BCA came to collect my mini countryman today but refused to take the vehicle because their tyre gauge said the tyre tread on one wheel was at 1.2mm. I had a service at Mini on 21st September where they measured the tread at 1.7mm, and i've done 111 miles since the service. I also had an mot on it early september and the tyres didn't even come up as an advisory (which i think is a very bad oversight on their part)

Due to them refusing to collect the car i now have to stump up £100 for a new tyre, £50 for extra insurance, and i think around £100 for them to revisit to collect the car. Also the guy who did the inspection and found minimal other chargeable damage but he said they might do another inspection when they come back Thursday! (the car is going to sit on the drive and not be used until then)

I have sent an email to mini financial services along with the service report from mini saying i'm not happy with what has gone on today and that I expect to have my costs covered, but do i have any rights to do so and who should i claim off? Mini for not providing me with an accurate tyre read or BCA for their digital reader being inaccurate? When i have my tyre replaced tomorrow i have asked the tyre company to also thoroughly measure the tyre and let me know what readings they also get to hopefully be able to back up mini's report.

Any thoughts/help or past experience with this would be greatly appreciated

[R0b]

I doubt you'll have any rights to recover your money.

I am curious why you decided to go out and pay all of that money to get everything fixed and then decided to complain about it afterwards. Why didn't you double check the tyre gauge and secondly if you doubted him, you could have popped along to Halfords or equivalent and buy yourself a tyre gauge, or even use the good old 20p coin trick to check if what they were saying is accurate.

I understand you've only done 111 miles since the service but it's what counts on the day and if you were dubious about the accuracy of his marking then you should have challenged him.

Then again, these are things that you could have checked yourself prior to BCA coming to collect the vehicle. If you chose not to, then I'm afraid you only have yourself to blame. If you want to look to recover the money you've spent then I wish you good luck but I would hazard a guess that Mini are unlikely to give in that easily and you may have to take it all the way if you wanted a chance of getting your money back, that's assuming the tyre company backs up your story.