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Hi,
I have purchased a vehicle on PSA Finance on the 31st of August. It is a Peugeot 208 with an automatic light and rain sensor
I have had several issues with the car from the first few days.
First issue was during barely any rain my car turned on the wipers to go at excessive speed and was wiping dry windscreen. That didn’t stop until I turned the car off and on again.
Then on the 14th day of purchase it was having issues finding my phone on CarPlay even though it was connected through a USB wire. Again, this didn’t stop until I turned the car off and on again a few times. On that same evening as I was making my way back home to Birmingham from Doncaster my touch screen suddenly went extremely bright and I was unable to drive properly so we stopped at a rest area. After realising that nothing was helping me turn the brightness down, we restarted the journey. After a few moments another driver flashed me and told me that my rear lights are not working. We stopped again to check - my rear lights were actually not working at all. Only break lights and reverse lights would come on, indicators would not work on the back either. Then the sound in my car started turning on and off from one speaker to the other and my gearbox lights would also not come on. I completed the journey home (approx 10 minutes) and called Peugeot Assistance the next morning. AA came out next morning and suspected a fault with the BECP unit and sent me a report to show Peugeot. I drove to Peugeot that morning and had to fight my way into getting the car looked at and also had to fight for a courtesy car. I insisted on returning the car to them as I was only 14 days in my agreement and the car was unsafe to drive and only after I said that they sorted the above for me. After they had my car for more than a week (from the 14th of September) they returned it to me on the 24th of September telling me that they have done all possible checks and couldn’t find a fault. I accepted the car on the agreement that if any issues come up I notify them and get proof (photos/videos).
three days later on the 27th of September, my light sensor was playing up. My car was on “night shift” during the day time in really bright sunlight for almost 30 minutes making my touch screen extremely dark. Twisting the light switch to manual several times finally made the car click back into “day shift”. My phone was again not able to be connected to the car even though it was connected with a USB wire.
After emailing Peugeot with a photo and expressing my concern, I received a phone call but got nowhere so ended up going to see them the next day. They kept telling me it is normal for a light sensor to play up sometimes in the day and that I should wait for the lights on my car to disappear again and take photos and videos - they are not able to help me otherwise as they can’t find a fault.
After having a good think, I decided to reject the car within my 30 days as it is not fit for purpose - I am constantly driving during the night as I work shifts so waiting for an accident to happen is not something I expect from a brand new or any car for that matter.
Do I have a reason to reject the car even though Peugeot have said they can’t find a fault? I have witnesses who were in the car with me when lights disappeared along with a two year old child.
I have sent an email to PSA finance rejecting the vehicle so just wondering what I can expect to happen next.
many thanks in advance!
I have purchased a vehicle on PSA Finance on the 31st of August. It is a Peugeot 208 with an automatic light and rain sensor
I have had several issues with the car from the first few days.
First issue was during barely any rain my car turned on the wipers to go at excessive speed and was wiping dry windscreen. That didn’t stop until I turned the car off and on again.
Then on the 14th day of purchase it was having issues finding my phone on CarPlay even though it was connected through a USB wire. Again, this didn’t stop until I turned the car off and on again a few times. On that same evening as I was making my way back home to Birmingham from Doncaster my touch screen suddenly went extremely bright and I was unable to drive properly so we stopped at a rest area. After realising that nothing was helping me turn the brightness down, we restarted the journey. After a few moments another driver flashed me and told me that my rear lights are not working. We stopped again to check - my rear lights were actually not working at all. Only break lights and reverse lights would come on, indicators would not work on the back either. Then the sound in my car started turning on and off from one speaker to the other and my gearbox lights would also not come on. I completed the journey home (approx 10 minutes) and called Peugeot Assistance the next morning. AA came out next morning and suspected a fault with the BECP unit and sent me a report to show Peugeot. I drove to Peugeot that morning and had to fight my way into getting the car looked at and also had to fight for a courtesy car. I insisted on returning the car to them as I was only 14 days in my agreement and the car was unsafe to drive and only after I said that they sorted the above for me. After they had my car for more than a week (from the 14th of September) they returned it to me on the 24th of September telling me that they have done all possible checks and couldn’t find a fault. I accepted the car on the agreement that if any issues come up I notify them and get proof (photos/videos).
three days later on the 27th of September, my light sensor was playing up. My car was on “night shift” during the day time in really bright sunlight for almost 30 minutes making my touch screen extremely dark. Twisting the light switch to manual several times finally made the car click back into “day shift”. My phone was again not able to be connected to the car even though it was connected with a USB wire.
After emailing Peugeot with a photo and expressing my concern, I received a phone call but got nowhere so ended up going to see them the next day. They kept telling me it is normal for a light sensor to play up sometimes in the day and that I should wait for the lights on my car to disappear again and take photos and videos - they are not able to help me otherwise as they can’t find a fault.
After having a good think, I decided to reject the car within my 30 days as it is not fit for purpose - I am constantly driving during the night as I work shifts so waiting for an accident to happen is not something I expect from a brand new or any car for that matter.
Do I have a reason to reject the car even though Peugeot have said they can’t find a fault? I have witnesses who were in the car with me when lights disappeared along with a two year old child.
I have sent an email to PSA finance rejecting the vehicle so just wondering what I can expect to happen next.
many thanks in advance!
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