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Npower- Overdales claim form

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  • Npower- Overdales claim form

    Hi Everyone, I desperately need help with a claim form I received from Overdales on behalf of Lowell Portfolio. I am running out of time to send my defence and I have already completed the acknowledgment form on the 17/09/2022 and issue date for the claim is 30/08/2022.

    Just to give you a background about the claim, I had a prepayment key for my electrify, which I have always topped up. I left the property in January 2019 but ended up receiving a bill of £5xx.xx from Npower. I wasnít in the country at the time and it was passed onto Lowell, who hired Overdales as their solicitors. I didnít have any communication with Lowell so I didnít receive their letters at the time and I have a proof that I was out of the country for that period.

    This is the only information it says on the claim form.
    Particulars of Claim:
    The claim is for the sum of £5xx.xx due by the defendant under npower account xxxxxxxxx The defendant failed to maintain contractual payments required under the terms of the account agreement. The debt was legally assigned to the claimant on 04-06-2021, notice which has been given to the defendant.

    I couldnít do much with that information, so I contacted overdales and they said, the debt is from September 2018 to January 2019. They have sent me a statement from Npower showing that I have topped up 25 times in that period, averaging around £140 a month for one bedroom house. I tried to explain to them the debt didnít make sense as it is a prepayment meter and the maximum emergency use is £5, and this gets taken out automatically after the key is topped up. It is not for the daily rate and I asked them, is it possible this could be a debt from the past and not for the specified period but they me told me it is possible it could be from the past, but as far as they are aware, it is for the period of September 2018 to January 2019. I know it is not even from the past but I couldnít get an answer for exact date the of the debt, and overdales didnít have the terms of agreement they claimed I have failed to maintain. They told me to defend and I could write on the reply form, they didnít provide the contractual terms of agreement.

    I would appreciate anyone who can give me any advice on this as I am running out of time.
    Last edited by RiverM; 25th September 2022, 10:23:AM.
    Tags: None

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Pre-Action Letters
First Steps
Check dates
Acknowledge Claim
CCA Request
CPR 31.14 Request
Subject Access Request Letter
Example Defence
Set Aside Application
Witness Statements
Directions Questionnaire
Statute Barred Letter

If you received a court claim and would like some help and support dealing with it, please read the first steps and make a new thread in the forum with as much information as you can.

NOTE: If you receive a court claim note these dates in your calendar ...
Acknowledge Claim - within 14 days from Service

Defend Claim - within 28 days from Service (IF you acknowledged in time)

If you fail to Acknowledge the claim you may have a default judgment awarded against you, likewise, if you fail to enter your defence within 28 days from Service.

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