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Can you help me with the legal basis for this claim?
I had my father make a purchase for me five years ago in Currys. I was abroad. Asked him to get me some expensive headphones.
They were sent to me abroad, and it turned out Currys staff misinformed him and sold the wrong ones, which were not the ones he asked for. They told him that they were. Emails show this.
I sent them back to Currys from abroad, with a covering letter and receipt and asked them to contact me to arrange the refund.
They did not do this, instead they arranged for the headphones to be returned to sender, after opening the package. When they arrived back in the USA, the package was missing the receipt and covering letter.
I then mailed them again to Currys, when returning home briefly, and demanded a refund plus the postage costs, as I had to have them sent onwards to me at another place in the USA.
They refused. The member of staff I was dealing with in their head office was super unhelpful and nasty. Unfortunately my father had passed by this point, so we could not find out how he paid, nor the precise date, etc. They refused ot look for the receipt any other way.
In the end I agreed to have them sent back to me for the sake of an easy life, and gave them my mothers address. I was back in the USA by this point. An email from the nasty staff member confirmed they were being returned to me/my mother the next day. I had just sold them on Ebay, and so they were then being sent on by mother to this winning bidder.
Currys then took ten days to send then. When I found out nasty staff member (NSM) had "forgotten", I sent an email telling her not to send them. My mother was on holiday by this point and nobody would be able to take delivery. NSM emailed back to ignore my request and tell me she was sending them on the next day.
Which she did, but nobody could take delivery.
For three weeks.
I had to cancel the sale, losing money, and spent a small fortune calling Royal Mail from the USA. I left messages with NSM and emailed her, explaining that she was going to have to pay for the calls as this was all her fault, and telling her that the package was now on its way to the central delivery depot. Royal Mail explained that at this point, as there was no return address on the external packaging, the depot had to look inside for where the item had come from. Tracking information shows the package as returned to sender - I have proof of this. I was told that the only person who could stop this going back or talk to Royal Mail about it now, and try to arrange something, was the original sender. I emailed NSM twice more and left more messages. No response.
I then left more messages and more emails were sent over the next four months. No calls were ever answered and all emails ignored. I sold them again and emailed asking for confirmation these would now be sent. Ignored again. Had to cancel the sale again, losing more in lost fees.
Finally discovered my number had been blocked when calling and speaking to NSM from a new number. She confirmed a compliment slip was included with the headphones when sent to my mother. I told her this meant that Currys had them at whatever address was on that slip. She then told me Currys would not be sending them again, and hung up on me.
Then found emails showing my emails were returned to me an undeliverable, as she had obviously also blocked my email address.
What is my legal claim here please?
Cost of all my further calls from USA was about £150. Headphones cost me £300. Lost Ebay fees £70.
I have emails showing my father bought these on my behalf and I gave the money to him. This all happened about five years ago.
I had my father make a purchase for me five years ago in Currys. I was abroad. Asked him to get me some expensive headphones.
They were sent to me abroad, and it turned out Currys staff misinformed him and sold the wrong ones, which were not the ones he asked for. They told him that they were. Emails show this.
I sent them back to Currys from abroad, with a covering letter and receipt and asked them to contact me to arrange the refund.
They did not do this, instead they arranged for the headphones to be returned to sender, after opening the package. When they arrived back in the USA, the package was missing the receipt and covering letter.
I then mailed them again to Currys, when returning home briefly, and demanded a refund plus the postage costs, as I had to have them sent onwards to me at another place in the USA.
They refused. The member of staff I was dealing with in their head office was super unhelpful and nasty. Unfortunately my father had passed by this point, so we could not find out how he paid, nor the precise date, etc. They refused ot look for the receipt any other way.
In the end I agreed to have them sent back to me for the sake of an easy life, and gave them my mothers address. I was back in the USA by this point. An email from the nasty staff member confirmed they were being returned to me/my mother the next day. I had just sold them on Ebay, and so they were then being sent on by mother to this winning bidder.
Currys then took ten days to send then. When I found out nasty staff member (NSM) had "forgotten", I sent an email telling her not to send them. My mother was on holiday by this point and nobody would be able to take delivery. NSM emailed back to ignore my request and tell me she was sending them on the next day.
Which she did, but nobody could take delivery.
For three weeks.
I had to cancel the sale, losing money, and spent a small fortune calling Royal Mail from the USA. I left messages with NSM and emailed her, explaining that she was going to have to pay for the calls as this was all her fault, and telling her that the package was now on its way to the central delivery depot. Royal Mail explained that at this point, as there was no return address on the external packaging, the depot had to look inside for where the item had come from. Tracking information shows the package as returned to sender - I have proof of this. I was told that the only person who could stop this going back or talk to Royal Mail about it now, and try to arrange something, was the original sender. I emailed NSM twice more and left more messages. No response.
I then left more messages and more emails were sent over the next four months. No calls were ever answered and all emails ignored. I sold them again and emailed asking for confirmation these would now be sent. Ignored again. Had to cancel the sale again, losing more in lost fees.
Finally discovered my number had been blocked when calling and speaking to NSM from a new number. She confirmed a compliment slip was included with the headphones when sent to my mother. I told her this meant that Currys had them at whatever address was on that slip. She then told me Currys would not be sending them again, and hung up on me.
Then found emails showing my emails were returned to me an undeliverable, as she had obviously also blocked my email address.
What is my legal claim here please?
Cost of all my further calls from USA was about £150. Headphones cost me £300. Lost Ebay fees £70.
I have emails showing my father bought these on my behalf and I gave the money to him. This all happened about five years ago.
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