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  • #16
    Originally posted by Humpy View Post
    Thanks Echat I might of made a boo boo!
    I already made a. Complaint over the phone with Lowell’s who have said that marstons aren’t working for them but the courts , and said I had to ring over dales but I filled in the marstons online form saying this
    What went wrong and why?
    I have currently sent you an email dated 07/03/22 stating my current situation regarding my vulnerability and have asked to hold action on above account, whilst I seek advise and due to my current health conditions; unemployment and financial hardship are unable to meet your demands , also stated that pursuing at this time could affect my personal welfare causing additional stress and anxiety ,
    I have now had a notice of attendance placed half in the letterbox and half out from one of your enforcement officers saying they have visited and demand full payment and have increased the debt, a total disregard to the ministry of justice national standards .and also not giving me time to have surgery and any period of recuperation needed,further visits would be deemed as harassment to which I am protected under harassment act 1997
    Again the national standards expected of yourselves has been broken because I have told you about my vulnerability and I have notified Lowell’s about situation and they confirmed you hadn’t notified them of my situation,also the letter was not in an envelope addressed to my self which is stated in the national standards (rule 52)
    There is also conflicting information on schedule of fees between the Two documents received
    When did it happen?
    15/03/2022
    How would you like us to put it right?
    Lodge a formal complaint to be dealt with, I have also lodged one with Lowell’s regard this matter,
    Hold all action on account until my health condition has improved so far as my personal welfare can be protected,
    Only communication to by email or posted via a sealed envelope regarding account, as to data protection act,
    further visits or demands for settlement in full would be deemed as harassment to which I am protected under harassment act 1997,
    I can also email any medical evidence if required and send copy of two schedules that conflict each other,
    Many thanks look forward to your response
    Any thoughts??
    Don't worry about 'I might of made a boo boo!'
    It's perfect, well done, keep on top of it, chase them for a response. Don't let the situation drift.

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