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Hi all.
my partner is a carpenter and completed some work for a family friend. It was for under floor heating, but the client then requested some hidden under stair cupboards.
most of the work was done for the heating, bar some tiling. He only had a partial contribution of money transferred, as agreed on the estimate.
the customer was demanding-he worked at short notice on weekends, nothing was agreed re attendance on site however.
the customer very erratically sent him off site complaining the underfloor heating wasn’t constructed as he had asked. He wanted in below the floorboard level (which wasn’t agreed and would have prob tripled the cost)…. He refused to let him finish the under stairs cupboard system also. So it’s a poor service/incorrect product fitted complaint
my partner has tried to talk to the customer, to negotiate on paying for work which has been done and he won’t.
we have email trails, the estimates, WhatsApp messages etc.
My partner isn’t part of a large organisation-he works for himself, so small claims is still a risk.
I have a feeling this is the client’s MO to get out of paying. We don’t believe he has had the flooring ripped up, we know he was fully aware of the rise in floor level, he was on site each day. He’s complained about multiple other matter-phone usage, attendance-but none of this is founded on anything.
ive been trying to write a letter of action but I’m struggling. I don’t want it to be petty and I do want the customer to take this seriously.
can any solicitors recommend if they can help with a letter of action.
outstanding money from is around £1600. I want to add to this too-the debt has been o/a since December.
the client is a dentist and his google reviews are complaints about poor work and refusal of refunds for the poor work.
can anyway offer advice or recommendations?
my partner is a carpenter and completed some work for a family friend. It was for under floor heating, but the client then requested some hidden under stair cupboards.
most of the work was done for the heating, bar some tiling. He only had a partial contribution of money transferred, as agreed on the estimate.
the customer was demanding-he worked at short notice on weekends, nothing was agreed re attendance on site however.
the customer very erratically sent him off site complaining the underfloor heating wasn’t constructed as he had asked. He wanted in below the floorboard level (which wasn’t agreed and would have prob tripled the cost)…. He refused to let him finish the under stairs cupboard system also. So it’s a poor service/incorrect product fitted complaint
my partner has tried to talk to the customer, to negotiate on paying for work which has been done and he won’t.
we have email trails, the estimates, WhatsApp messages etc.
My partner isn’t part of a large organisation-he works for himself, so small claims is still a risk.
I have a feeling this is the client’s MO to get out of paying. We don’t believe he has had the flooring ripped up, we know he was fully aware of the rise in floor level, he was on site each day. He’s complained about multiple other matter-phone usage, attendance-but none of this is founded on anything.
ive been trying to write a letter of action but I’m struggling. I don’t want it to be petty and I do want the customer to take this seriously.
can any solicitors recommend if they can help with a letter of action.
outstanding money from is around £1600. I want to add to this too-the debt has been o/a since December.
the client is a dentist and his google reviews are complaints about poor work and refusal of refunds for the poor work.
can anyway offer advice or recommendations?
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