Defective service means means service was never given and so it would fall under 13.2 not 13.3 as some other good reason.
I think you are probably best at just accepting their original wording and seeing what happens, your starting to overthink it and they've already made it clear they won't be changing it.
I think you are probably best at just accepting their original wording and seeing what happens, your starting to overthink it and they've already made it clear they won't be changing it.
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