Yip cool. See if they can give you that response letter, then you can take your complaint to the FOS. The FOS will get the info off the bank, and potentially off the OTM people. You want to have a look at your bank statements from after OTM took that money from you and see exactly what impact it had on you so you can express to the Ombudsman what resolution you are looking for.
You made a single telephone payment to your energy supplier. They saved your details and security CVV and used it again, X months later, to take money without authorisation as you had a dispute with them and had cancelled your DD. You complained to your bank as it was not an authorised transaction and the bank refused causing x, y z to happen.
Don't rant about the irritations of OTM keep it to the transaction issue.
Also actually while you're at the bank check what the name on that first, authorised card payment for the £100 extra due to the air con unit, shows as on your statement.
You made a single telephone payment to your energy supplier. They saved your details and security CVV and used it again, X months later, to take money without authorisation as you had a dispute with them and had cancelled your DD. You complained to your bank as it was not an authorised transaction and the bank refused causing x, y z to happen.
Don't rant about the irritations of OTM keep it to the transaction issue.
Also actually while you're at the bank check what the name on that first, authorised card payment for the £100 extra due to the air con unit, shows as on your statement.
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