Hi, I wold appreciate any help if hat is at all possible?
I will try to be brief...
Early August I purchased a car through HP.
After a day or so it broke (gearbox). The dealer suggested it went to a local garage for a new battery - this didnt work.
I requested it went to a main dealer; this was refused and i went to a local back street garage - one man band.
A month or more went by, nothing happened, no car - massive inconvenience, cancelled family holidays etc. (it was our family car).
After this the dealer brought down a car for us to use - a different type which we were unable to use for family /dogs - and only after the broker getting heavy with them.
I was asking for rejection - this was reused as he dealer had a chance to fix it.
After 4 months since purchase, the car was returned (although I out it in writing i was not 'accepting it').
Next day, same fault returned. I contacted the mechanic, he said (in writing) that the dealer was told it was NOT FIXED, and had to go to a main dealer to use their software to diagnose the fault.
Currently on drive way....
Dealer currently not playing and making the process very slow - the lender says rejection will happen and i will get my money back paid so far.
Assuming i get my money back...
this has caused a lot of stress, time chasing / making phone calls every few days since August, and the cost of having to make other arrangements for car to get child to school etc.
Is there any case for any kind of compensation, or would i be wasting my time? To m, there is clear incompetence from the dealer in choosing an unsuitable garage, and only doing so after a month or so of doing nothing (dealer went to Benidorm etc)..
any thoughts from those that know massively appreciated.
I will try to be brief...
Early August I purchased a car through HP.
After a day or so it broke (gearbox). The dealer suggested it went to a local garage for a new battery - this didnt work.
I requested it went to a main dealer; this was refused and i went to a local back street garage - one man band.
A month or more went by, nothing happened, no car - massive inconvenience, cancelled family holidays etc. (it was our family car).
After this the dealer brought down a car for us to use - a different type which we were unable to use for family /dogs - and only after the broker getting heavy with them.
I was asking for rejection - this was reused as he dealer had a chance to fix it.
After 4 months since purchase, the car was returned (although I out it in writing i was not 'accepting it').
Next day, same fault returned. I contacted the mechanic, he said (in writing) that the dealer was told it was NOT FIXED, and had to go to a main dealer to use their software to diagnose the fault.
Currently on drive way....
Dealer currently not playing and making the process very slow - the lender says rejection will happen and i will get my money back paid so far.
Assuming i get my money back...
this has caused a lot of stress, time chasing / making phone calls every few days since August, and the cost of having to make other arrangements for car to get child to school etc.
Is there any case for any kind of compensation, or would i be wasting my time? To m, there is clear incompetence from the dealer in choosing an unsuitable garage, and only doing so after a month or so of doing nothing (dealer went to Benidorm etc)..
any thoughts from those that know massively appreciated.
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