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Retail outlet refunded 100% of credit to customer.

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  • Retail outlet refunded 100% of credit to customer.

    Here's one for you.

    Friend in Republic of Ireland bought an expensive mattress on credit 8 months ago. She never got on with it and after much wrangling the retail outlet accepted it had been mis-sold and agreed to take the mattress back. But they also refunded the whole cost of the mattress onto the card associated with the account to be debited!

    This doesn't seem right. They've also left her to sort out the issue of dealing with the finance company direct debits; they've washed their hands of it. I can't imagine ROI credit being much different from that of the UK so what's the procedure over here?
    Tags: None

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