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So I bought my partner a new car last year (Nissan Juke) on a PCP 48 month agreement, the car had been working fine until the beginning of this year where the speedometer started to stick and show the incorrect speed, now luckily I was able to take pictures of the fault as it was intermittent and usually resolved it self once the car had been switched off for a while. I called the garage I bought it from and they directed me to Nissan Care who organised a RAC tech to visit and assess the car. Now when he arrived the fault wouldn't show but I showed him the images and he escorted me to the garage to get it fixed.
This was the 26th May 2017, the garage accepted the car and said they would look into the fault to see if they could recreate the speedo sticking. They called me a couple of days later saying they could not get it to stick so it was fine, I obviously argued the point and emailed the pictures over that I had of the speedo sticking. The garage called me back saying that they had spoke to Nissan and they had accepted that the fault was real and they would replace the speedometer and the part had been ordered and they had a delivery date of mid June 2017. I was fine about that as the RAC had supplied a basic courtesy car until my car was ready.
I then received a call from the garage a couple of days before the part was due to let me know the part had been delayed and was now due late June, again I was fine with that but a little bit disappointed that it had been delayed. I remained with the basic courtesy car until I could get my car back. Not surprisingly I received another call from the garage at the end of June telling me the part had been delayed again until mid July, I asked why it is being delayed and they did not know why it was the system was telling them that it had been delayed and that is all the information I could get. Again Mid July arrived and I received a call from the garage telling me the part had not arrived and now they don't have a expected date of arrival and they need to take the car that had been supplied by Europcar and swap me into a Juke supplied by Nissan, I was quite frustrated at this point but remained quite civil with the garage and Nissan.
I received a car from Nissan on the 11th July 2107 which is a similar spec to the one I have bought but its not an automatic, now the reason I bought an automatic is because my partner was born with hip displeasure so she has had numerous operations and driving a manual with clutch irritates her condition and an automatic is more expensive to buy so we are losing out in that way as well. We still have the courtesy car supplied by Nissan and I still don't know when the part for my car will be available, which is beyond a joke as I work in the manufacturing sector and the fact the factory that produces the car is less than 10 mile away and they still can not get a single part delivered is ridiculous.
I want to know if I can cancel the contract and possibly claim money back as this is getting beyond a joke and they still have the car with no date to when I can pick the car back up, not that I want too do that anymore.
The car was bought brand new in July 2017, any help or guidance on this matter is greatly appreciated.
This was the 26th May 2017, the garage accepted the car and said they would look into the fault to see if they could recreate the speedo sticking. They called me a couple of days later saying they could not get it to stick so it was fine, I obviously argued the point and emailed the pictures over that I had of the speedo sticking. The garage called me back saying that they had spoke to Nissan and they had accepted that the fault was real and they would replace the speedometer and the part had been ordered and they had a delivery date of mid June 2017. I was fine about that as the RAC had supplied a basic courtesy car until my car was ready.
I then received a call from the garage a couple of days before the part was due to let me know the part had been delayed and was now due late June, again I was fine with that but a little bit disappointed that it had been delayed. I remained with the basic courtesy car until I could get my car back. Not surprisingly I received another call from the garage at the end of June telling me the part had been delayed again until mid July, I asked why it is being delayed and they did not know why it was the system was telling them that it had been delayed and that is all the information I could get. Again Mid July arrived and I received a call from the garage telling me the part had not arrived and now they don't have a expected date of arrival and they need to take the car that had been supplied by Europcar and swap me into a Juke supplied by Nissan, I was quite frustrated at this point but remained quite civil with the garage and Nissan.
I received a car from Nissan on the 11th July 2107 which is a similar spec to the one I have bought but its not an automatic, now the reason I bought an automatic is because my partner was born with hip displeasure so she has had numerous operations and driving a manual with clutch irritates her condition and an automatic is more expensive to buy so we are losing out in that way as well. We still have the courtesy car supplied by Nissan and I still don't know when the part for my car will be available, which is beyond a joke as I work in the manufacturing sector and the fact the factory that produces the car is less than 10 mile away and they still can not get a single part delivered is ridiculous.
I want to know if I can cancel the contract and possibly claim money back as this is getting beyond a joke and they still have the car with no date to when I can pick the car back up, not that I want too do that anymore.
The car was bought brand new in July 2017, any help or guidance on this matter is greatly appreciated.
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