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Hi all, and thanks for reading.
I have an elderly aunt who needed one of those riser recliner chairs as she was suffering from swollen legs. We were scared it would turn into lymphodema so wanted to buy one that day. We had to choose one on 48 hour delivery rather than wait five weeks for one to be bespoke.
My aunt is housebound. At no stage did the salespeople offer us a free trial in her home. Therefore, in her absence, we purchased a riser recliner for £1500 and had it delivered four days later. We paid by credit card, in the store, but the name on the bill and receipt is that of my aunt.
When it was delivered, my aunt sat on it for 20 minutes and found that, due to nerve damage, the chair was impossible for her to use as it irritated the backs of her legs.
We called Customer Service and were told Distance Selling did not apply as my husband went into the store to make the purchase. I made the point that her name was on the bill - they did not care and said the Furniture Ombudsman agreed with them (they apparently called them whilst we were on the phone).
We had four calls with a manager and they are adamant they will not take it back. I have written a plea to the Director of the company yet no response so far.
I have read the receipt and their returns policy says we had 48 hours cooling off but of course if it was Distance Selling it would be a week. And the 48 hours started the minute we placed the order NOT from when my aunt received the chair.
I would have thought as a gesture of goodwill to my housebound 94 year old aunt whose bottom touched the chair for 20 minutes, they would take the chair back - but they won't.
Have we any leg to stand on or should we simply try to ebay the thing? Thanks all so much.
I have an elderly aunt who needed one of those riser recliner chairs as she was suffering from swollen legs. We were scared it would turn into lymphodema so wanted to buy one that day. We had to choose one on 48 hour delivery rather than wait five weeks for one to be bespoke.
My aunt is housebound. At no stage did the salespeople offer us a free trial in her home. Therefore, in her absence, we purchased a riser recliner for £1500 and had it delivered four days later. We paid by credit card, in the store, but the name on the bill and receipt is that of my aunt.
When it was delivered, my aunt sat on it for 20 minutes and found that, due to nerve damage, the chair was impossible for her to use as it irritated the backs of her legs.
We called Customer Service and were told Distance Selling did not apply as my husband went into the store to make the purchase. I made the point that her name was on the bill - they did not care and said the Furniture Ombudsman agreed with them (they apparently called them whilst we were on the phone).
We had four calls with a manager and they are adamant they will not take it back. I have written a plea to the Director of the company yet no response so far.
I have read the receipt and their returns policy says we had 48 hours cooling off but of course if it was Distance Selling it would be a week. And the 48 hours started the minute we placed the order NOT from when my aunt received the chair.
I would have thought as a gesture of goodwill to my housebound 94 year old aunt whose bottom touched the chair for 20 minutes, they would take the chair back - but they won't.
Have we any leg to stand on or should we simply try to ebay the thing? Thanks all so much.
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