"Distance" selling.

[dogtired]

Mr DTs present this year is a model speed boat.
The company concerned he has used before and so far has had no problems.
Ordered the boat and it arrived, apparently no problems.
As model boating is his hobby he knows to charge batteries etc.
I insisted he try it out as this sort of model will only activate in water, it did not work.
Checked it all out and there was no apparent signal betwen the battery servos and rudder.
Phoned them up and I could tell he was annoyed, they had insisted he try again to get it to work.
Still no joy so phoned them again we had to send it back to them, being responsable for the return postage ( remind me if this is right, no mention in the magazine and for some reason cannot get in the Web site ).
Another call from a very rude person on Friday saying they had found no problem and wanted a further £6.01 for return.
I insisted that my money be returned under the 30 day rule
The person on the othèr end of the phone was not at all happy about this but has promised that I will get a refund, yet to see if this is true, already contacted my bank for possible charge back on my debit card.
Before LB I would not have known of or have the courage to challange them, THANK YOU xx:santa2:

[Kati]

Re: "Distance" selling.

can you post a link to the website please [MENTION=4698]dogtired[/MENTION] :yo: xx

[dogtired]

Re: "Distance" selling.

can you post a link to the website please @dogtired :yo: xx

I would if could but tried several links but keep on getting the message " cannot connect to website" Or " cannot establish a secure connection"
Its a " Howes Models" based in Kidlington Oxford.

[des8]

Re: "Distance" selling.

https://www.howesmodels.co.uk/returns

CRA 2015
Product not satisfactory (don't work!!)
Short term right to reject.
Trader pays postage.


Consumer Contracts Regulations
Consumer has 14 days in which to return on line purchased goods at own expense.
Refunds to be made within 14 days

[dogtired]

Re: "Distance" selling.

Thank you [MENTION=39710]des8[/MENTION] that link worked.
Ordered over the phone.
Will have to see if I get the money back now.
Do I give them the 14 days?
Notice they do not mention the thirty day rule.
Did a bit more digging and it seems that they have had some problems in the past.

https://www.howesmodels.co.uk/returns

CRA 2015
Product not satisfactory (don't work!!)
Short term right to reject.
Trader pays postage.


Consumer Contracts Regulations
Consumer has 14 days in which to return on line purchased goods at own expense.
Refunds to be made within 14 days

[Kati]

Re: "Distance" selling.

I would if could but tried several links but keep on getting the message " cannot connect to website" Or " cannot establish a secure connection"
Its a " Howes Models" based in Kidlington Oxford.

these guys?? https://www.howesmodels.co.uk/

T&Cs ...
https://www.howesmodels.co.uk/terms

Return policy

Returns policy

1. Subject to the right of consumers to return goods for refund under The Sale of Goods Act and Distance Selling Regulations, Howes Models Ltd does not sell products on a trial basis. Customers are strongly advised to check suitability and specifications of products before ordering.
2. You have the right to cancel your purchase at any time either before or up to seven days following the day you receive the goods by:

• E-mailing us your name, a description of the goods or services concerned and the order number of the cancelled order.
• Phoning us on 01865 848000 (Monday to Friday from 9am to 5pm excluding public holidays) - please have your order reference number and delivery details to hand.

Cancellations

If you exercise your right to cancel your order after the goods have been dispatched, you will be responsible for returning the goods to Howes Models Ltd at your own risk and cost, therefore, we strongly recommend you use an insured delivery method such as Royal Mail Special Delivery.

You can't go wrong with Des on the case tho xx

[charitynjw]

Re: "Distance" selling.

Subject to the right of consumers to return goods for refund under The Sale of Goods Act.....

Erm.....

mashappy:

[dogtired]

Re: "Distance" selling.

these guys?? https://www.howesmodels.co.uk/

T&Cs ...
https://www.howesmodels.co.uk/terms

Return policy

You can't go wrong with Des on the case tho xx

Yes!

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Erm.....

mashappy:

My thoughts exactly!

[dogtired]

Re: "Distance" selling.

http://www.modelshops.org/shops/147/howes-models

Just one of the reviews I found

[des8]

Re: "Distance" selling.

I think your problem will be the return postage costs.


If you return goods under Distance Selling Regs return costs are the consumers.
If under CRA 2015 Right to reject return costs are to be met by retailer.

However if you reject under CRA2015 in frst 30 days it is for the consumer to show goods were not saisfactory.
In this case seller is saying they work OK,

All you can do is stamp your feet and swear at them, because pragmtically the cost of postage is so small there is nothing you can do, except perhaps add to social media adverse comments


...and contrary to Kati's kind words I can get it wrong. My wife will say always, and I know better than to argue!

[dogtired]

Re: "Distance" selling.

I think your problem will be the return postage costs.


If you return goods under Distance Selling Regs return costs are the consumers.
If under CRA 2015 Right to reject return costs are to be met by retailer.

However if you reject under CRA2015 in frst 30 days it is for the consumer to show goods were not saisfactory.
In this case seller is saying they work OK,

All you can do is stamp your feet and swear at them, because pragmtically the cost of postage is so small there is nothing you can do, except perhaps add to social media adverse comments


...and contrary to Kati's kind words I can get it wrong. My wife will say always, and I know better than to argue!

Sort of ok with that .
Will check bank daily and get back when and if they pay me back.

[dogtired]

Re: "Distance" selling.

[MENTION=49370]Kati[/MENTION] [MENTION=39710]des8[/MENTION] and anyone that looked.
Cost of model and delivery back in this morning!

[des8]

Re: "Distance" selling.

... so all you need to do now is buy OH a replacement pressieresents3:

- - - Updated - - -

... so all you need to do now is buy OH a replacement pressieresents3:

[dogtired]

Re: "Distance" selling.

Already have! Another boat but this time he can put his own bits in to make it go.
www.club500slipway.com
Green Hull Orange top..!
:candycane:

... so all you need to do now is buy OH a replacement pressieresents3:

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... so all you need to do now is buy OH a replacement pressieresents3:

[ostell]

Re: "Distance" selling.

You don't seem to have good luck choosing shops recently !! But glad it turned out OK in the end. Did you tell the original shop about the CRA rather than SOGA or had they heard on the grapevine about your reputation?