• Welcome to the LegalBeagles Consumer and Legal Forum.
    Please Register to get the most out of the forum. Registration is free and only needs a username and email address.
    REGISTER
    Please do not post your full name, reference numbers or any identifiable details on the forum.

Bought Windows Phone From Game

Collapse
Loading...
X
  • Filter
  • Time
  • Show
Clear All
new posts

  • Bought Windows Phone From Game

    Last Wednesday I got a lumia 925 from Game, a second hand phone (they sell a lot of them). I wanted to use a windows phone as opposed to an android phone so that it would be more compatible with my pc. YHere is my original message to the Game Head office, and their reply.

    my original message to Game, where I boguht the phone.

    I bought a 925 phone with the assurance I could upgrade it to win 10. It does not. So I took it back and swapped it for a 640, but at £20 increase, spending £100 alltogether. After charging the phone, I installed win 10, and it went in fine. Then noticed a couple of times on Friday, the phone auto rebooted! And again on Saturday.I thought for sec it was doing updates, but no. Then on Saturday evening it did an auto factory reset without my asking!!!! I lost my contacts and two apps I had put in - google maps and messenger. I took phone back to shop (Sutton Coldfield) and told them the problem, I had a phone I no longer want and does not do what I say, but what it says!!! The lad said they would have to test it to see if problem resurfaced, I said test away but I do not want the phone, just a refund. He said, 'that might be awkward' I said - no, this is well within a week of purchase and I am not happy with its performance. I am a pensioner, I do not like the windows phone and want my £100 back. Please advise before I move on to other means.

    their reply:

    I am sorry to hear of your situation regarding your phone. When trying to return an item to us in store citing a fault we have to investigate in order to see if the item is indeed faulty. Until that is done we cannot process a refund.

    If you require any further assistance, please do not hesitate to contact us.

    To get in touch you can email us at customerservices@game.co.uk or call our customer services team on 0208 827 0099.

    Alternatively please visit our website at http://game.co.uk/

    Can they refuse a refund on a phone I only had 4 days?? There is something wrong with it, obviously?? Even if the fault fails to materialise in their shop (they have had it back 2 days now) surely I am entitled to a refund?
    Darkness is only the absence of light; ignorance is only the absence of knowledge.
    Tags: None

  • #2
    Re: Bought Windows Phone From Game

    I met them half way and got a £100 gift card in return for the phone. Howver, I would still like to know how I stood. Their excuse was that it was a used item because I had upgraded it to Win 10.
    Darkness is only the absence of light; ignorance is only the absence of knowledge.

    Comment


    • #3
      Re: Bought Windows Phone From Game

      As the item was not fit for the purpose (upgrade to Win 10) for which it was purchased with the knowledge of the trader, you were entitled to a full refund on rejecting the item.
      The refund should have been made in the same maner as you paid for it (cash for cash: cheque for cheque)

      As you did not present any independent proof of the fault (eg engineers report) it would only be reasonable to allow them to examine the item before agreeing the refund.

      Comment


      • #4
        Re: Bought Windows Phone From Game

        I readily agreed to the testing, I didn't see it as a problem. After 4 days they told ne that there had been no malfunction during that time and nor did the lumia 640 reboot during the time. When I purchased the phone it was on Win 8.1 but it readily accepted Win 10 plus updates. Yes, it was unsuited for my purpose even if it did not work properly, and I told them that. The reply was its been used, so you cant have a refund. IF they had found the fault, then yes, I could have had a refund. I suggested that I would take pictures of their store and post online on my two local sites that people must not buy used phones from them. They repeated that as soon as I switched the phone on, it became used.

        We eventually reached a compromise purely to try and put the matter to rest. That of a £99 credit card being the retail value of the phone. They also said that I could SELL them the phone back, but at a 'massive' discount. Needless to say, apart from some possible games for my grandson I wont be shopping there again. It stinks, to be honest, whatever happened to the customer is always right??
        Darkness is only the absence of light; ignorance is only the absence of knowledge.

        Comment


        • #5
          Re: Bought Windows Phone From Game

          To progress your claim further could have proved more stressful than worthwhile.
          Grandson will probably be very happy!masred:

          Comment


          • #6
            Re: Bought Windows Phone From Game

            I was already getting 'edgy' about their intransigence, so I didnt win, but I didnt lose either. Therein lies a lesson.
            Darkness is only the absence of light; ignorance is only the absence of knowledge.

            Comment

            View our Terms and Conditions

            LegalBeagles Group uses cookies to enhance your browsing experience and to create a secure and effective website. By using this website, you are consenting to such use.To find out more and learn how to manage cookies please read our Cookie and Privacy Policy.

            If you would like to opt in, or out, of receiving news and marketing from LegalBeagles Group Ltd you can amend your settings at any time here.


            If you would like to cancel your registration please Contact Us. We will delete your user details on request, however, any previously posted user content will remain on the site with your username removed and 'Guest' inserted.
            Working...
            X