Hi
I purchased a used car but it was from a large dealership in the south of England.
As I live a few hundred miles away from the garage we looked at the car description and photographs (already owning the same car within the family so knowing what we were getting) and agreed a price over the phone so we paid a deposit. The car description detailed what we know to be the standard features of the model and year of the car (including sat nav, Bluetooth etc). We were fully aware pictures may hide minor imperfections and took this risk.
My wider family collected the car for us (due to me being 9 months pregnant) and when they got the car to us we established some of the detailed features in the description were not present within the car (namely the computer system which links to the car basic info, provides the Bluetooth connection and also sat nav- this is in the form of a mini sat nav system so can be removed so we thought they'd obviously just forgot to put it back in the car).
We immediately contacted the garage to say that the feature had not been included as described. They said that the feature (as I say a standard feature of the car) was not there when they got it in a part exchange and secondly they'd not advertised it as having those features. Fortunately I have a copy of their advert from auto trader and read it out to them. Their response at 830am yesterday was "oh I will speak to manager and ring you straight back". Nothing all morning so I rang back at lunch time to be told salesman was with a client and would ring me back immediately- again nothing so I rang back and was put through to the manager. He asked me to email him a copy of the advert and he would look at it straight away and ring me back- again heard nothing for the rest of the day yesterday. Rang them again at lunch time today and was told the manager would ring me back but surprise surprise nothing!
Essentially we purchased the car for the model due to its specific features, we paid over £300 in transport costs to get there and get the car back and it's simply not as described. The garage were fully aware it was wider family collecting the car but that we were the purchasers but regardless the car isn't as described. They appear now to be avoiding us and we have spent in total all of yesterday and today trying to speak to someone about this but being avoided.
Advice about what to do would be really helpful
I purchased a used car but it was from a large dealership in the south of England.
As I live a few hundred miles away from the garage we looked at the car description and photographs (already owning the same car within the family so knowing what we were getting) and agreed a price over the phone so we paid a deposit. The car description detailed what we know to be the standard features of the model and year of the car (including sat nav, Bluetooth etc). We were fully aware pictures may hide minor imperfections and took this risk.
My wider family collected the car for us (due to me being 9 months pregnant) and when they got the car to us we established some of the detailed features in the description were not present within the car (namely the computer system which links to the car basic info, provides the Bluetooth connection and also sat nav- this is in the form of a mini sat nav system so can be removed so we thought they'd obviously just forgot to put it back in the car).
We immediately contacted the garage to say that the feature had not been included as described. They said that the feature (as I say a standard feature of the car) was not there when they got it in a part exchange and secondly they'd not advertised it as having those features. Fortunately I have a copy of their advert from auto trader and read it out to them. Their response at 830am yesterday was "oh I will speak to manager and ring you straight back". Nothing all morning so I rang back at lunch time to be told salesman was with a client and would ring me back immediately- again nothing so I rang back and was put through to the manager. He asked me to email him a copy of the advert and he would look at it straight away and ring me back- again heard nothing for the rest of the day yesterday. Rang them again at lunch time today and was told the manager would ring me back but surprise surprise nothing!
Essentially we purchased the car for the model due to its specific features, we paid over £300 in transport costs to get there and get the car back and it's simply not as described. The garage were fully aware it was wider family collecting the car but that we were the purchasers but regardless the car isn't as described. They appear now to be avoiding us and we have spent in total all of yesterday and today trying to speak to someone about this but being avoided.
Advice about what to do would be really helpful
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