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Hello all,
I would like to ask for your advice regarding a long standing issue with Autoglass / Belron and a warranty claim with them after a windscreen replacement. I am now forced to carry out the repairs from my own pocket now, but wanted to ensure I can get this recovered - along with all the time wasting they have caused me.
In short -
In March - I had a windscreen crack which forced a screen replacement - a claim for this was made through my insurance company Aviva. This was carried out just fine.
Two weeks later - a stone chipped the screen which was just to the left of bottom centre of the screen. A call into Aviva for another windscreen repair was made. Engineer visited and said the repair was borderline but agreed to do it.
Two weeks further on from the repair, the chip failed into a large crack, during a cold snap. This is where the problems begin!
I placed a warranty claim directly with Autoglass, who said they would order a new screen and a warranty based technician would be booked to do the replacement.
This appointment was a no-show - due to the glass not being at my local depot.
Fast forward over the summer, since March I have had in total 5 attempts where Autoglass have arranged appointments and promised the glass is in the local depot - and each time has not been and the work not carried out.
I am now compounded to involve another windscreen fitter to complete the work as my MOT is due October 1, and I cannot be without the vehicle. In a final attempt to have Autoglass / Aviva rectify the situation I was promised a callback yesterday, but of course this does not materialise.
Aviva recommended using another glass company (in fact they also partner with National Windscreens now) however they said that would be a further claim, and I would have to pay the £75 excess. The full cost of the replacement is ~£150 - so I am prepared to pay for this myself and claim this back from Autoglass or Aviva.
So - where I would like help is formulating a response to Aviva / Autoglass to recover the cost of the repair to Autoglass' failure to carry out the work. I would ideally like to include the wasted time I have suffered from Autoglass, which is 5 days at home (I am unable to have repairs carried out at my work premises), and the numerous calls, E-Mails I have already written which must add up to around 50-60 hours.
If someone could assist with this to ensure the most effective / efficient clout to either Aviva or Autoglass I would be most appreciative!
Thanks in advance
Jason
I would like to ask for your advice regarding a long standing issue with Autoglass / Belron and a warranty claim with them after a windscreen replacement. I am now forced to carry out the repairs from my own pocket now, but wanted to ensure I can get this recovered - along with all the time wasting they have caused me.
In short -
In March - I had a windscreen crack which forced a screen replacement - a claim for this was made through my insurance company Aviva. This was carried out just fine.
Two weeks later - a stone chipped the screen which was just to the left of bottom centre of the screen. A call into Aviva for another windscreen repair was made. Engineer visited and said the repair was borderline but agreed to do it.
Two weeks further on from the repair, the chip failed into a large crack, during a cold snap. This is where the problems begin!
I placed a warranty claim directly with Autoglass, who said they would order a new screen and a warranty based technician would be booked to do the replacement.
This appointment was a no-show - due to the glass not being at my local depot.
Fast forward over the summer, since March I have had in total 5 attempts where Autoglass have arranged appointments and promised the glass is in the local depot - and each time has not been and the work not carried out.
I am now compounded to involve another windscreen fitter to complete the work as my MOT is due October 1, and I cannot be without the vehicle. In a final attempt to have Autoglass / Aviva rectify the situation I was promised a callback yesterday, but of course this does not materialise.
Aviva recommended using another glass company (in fact they also partner with National Windscreens now) however they said that would be a further claim, and I would have to pay the £75 excess. The full cost of the replacement is ~£150 - so I am prepared to pay for this myself and claim this back from Autoglass or Aviva.
So - where I would like help is formulating a response to Aviva / Autoglass to recover the cost of the repair to Autoglass' failure to carry out the work. I would ideally like to include the wasted time I have suffered from Autoglass, which is 5 days at home (I am unable to have repairs carried out at my work premises), and the numerous calls, E-Mails I have already written which must add up to around 50-60 hours.
If someone could assist with this to ensure the most effective / efficient clout to either Aviva or Autoglass I would be most appreciative!
Thanks in advance
Jason
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