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Counterfeit goods

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  • #1

    Counterfeit goods

    Hi, I have just registered to this forum to take advice about what can I do. I have bought not a long time ago a pair of fake (didn't know that until I got the parcel) ****** shoes online. The shop was supposed to be "UK based" as the website's ending in .co.uk
    Anyway the parcel have been sent from the hotel room in Shanghai, China, after that I have contacted the retailer multiple times on email regarding the return & money refund. But couldn't solve the problem, all they have told me was that I shouldn't send the parcel back to them since they would have to pay the customs, and I could either keep the shoes or destroy them... nothing about getting a refund. I have read on the Internet about the chargeback. Would it be possible for my bank to return me the full amount? I am not sure what else could I do.
    Thanks for any advice
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  • #2
    Re: Counterfeit goods

    Originally posted by adriano1499 View Post
    Hi, I have just registered to this forum to take advice about what can I do. I have bought not a long time ago a pair of fake (didn't know that until I got the parcel) ****** shoes online. The shop was supposed to be "UK based" as the website's ending in .co.uk
    Anyway the parcel have been sent from the hotel room in Shanghai, China, after that I have contacted the retailer multiple times on email regarding the return & money refund. But couldn't solve the problem, all they have told me was that I shouldn't send the parcel back to them since they would have to pay the customs, and I could either keep the shoes or destroy them... nothing about getting a refund. I have read on the Internet about the chargeback. Would it be possible for my bank to return me the full amount? I am not sure what else could I do.
    Thanks for any advice
    Hi welcome to LB,
    If you believe you have been subject to fraud and have paid by a Visa debit or credit card yes you should ask for a charge back asap.

    nem
    • 1 thank

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    • #3
      Re: Counterfeit goods

      Can you tell us the name of the website or provide the full URL for the website so we can do some digging. i.e. who actually owns it etc!
      Please note that this advice is given informally, without liability and without prejudice. Always seek the advice of an insured qualified professional. All my legal and nonlegal knowledge comes from either here (LB),my own personal research and experience and/or as the result of necessity as an Employer and Businessman.

      By using my advice in any form, you agreed to waive all rights to hold myself or any persons representing myself of any liability.

      If you PM me, make sure to include a link to your thread as I don't give out advice in private. All PMs that are sent in missuse (including but not limited to phishing, spam) of the PM application and/or PMs that are threatening or abusive will be reported to the Site Team and if necessary to the police and/or relevant Authority.

      I AM SO GOING TO GET BANNED BY CEL FOR POSTING terrible humour POSTS.

      The Governess; 6th March 2012 GRRRRRR

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