Hi all
It's a long time since I've had need of advice from this forum. You were amazing last time and stopped me losing my mind. Lets hope you can help again!
In May a local estate agent were removing a 'For Rent' sign from my neighbours house. The guy dropped the sign on my van causing a couple of dents, scratches and a big paint streak from the sign. I was laid up at the time with sciatica and was in my bedroom, adjacent to the sign location. I had looked out initially to see what the noise was. Then hobbled over quickly when I heard a big ,van'like clang and the guy swearing. My back went into spasm and it was a good ten minutes before I made it out to inspect the damage. I was so bothered about what looked like a big scratch that i quickly washed the paint streak to see if there was any permanent damage underneath. I should have taken photos there and then, but stupidly didnt.
The damage is not massive. The scratches can be repaired fairly easily. 2 dents can only be seen from certain angles, but are still really annoying on my brand new shiny 15 plate van! There is another dent where the sliding door handle has been pushed into the panel. This is the biggest and most noticeable dent. Initially I thought it might just pop out but now im not sure and want to get a body shop to sort it for me.
I left it a week before contacting the estate agents (at first I thought i'd just get it repaired myself, but the more i looked at it the more it annoyed me). They asked me to put everything in writing. I wrote to them 9 times asking for a discussion about what to do to get the repair sorted, several times towards the end I asked for their public liability insurance details.
This morning one of the directors has finally replied. He states that the contractor denies that any damage occurred and has no plans to do anything about it.
I have written back again demanding their public liability insurance details.
Can anyone advise me on what my next move should be?
p.s. there were no witnesses, but me and the contractor and stupidly i didn't take any photos on the day of the accident.
Thanks for reading this, I hope you can help.
It's a long time since I've had need of advice from this forum. You were amazing last time and stopped me losing my mind. Lets hope you can help again!
In May a local estate agent were removing a 'For Rent' sign from my neighbours house. The guy dropped the sign on my van causing a couple of dents, scratches and a big paint streak from the sign. I was laid up at the time with sciatica and was in my bedroom, adjacent to the sign location. I had looked out initially to see what the noise was. Then hobbled over quickly when I heard a big ,van'like clang and the guy swearing. My back went into spasm and it was a good ten minutes before I made it out to inspect the damage. I was so bothered about what looked like a big scratch that i quickly washed the paint streak to see if there was any permanent damage underneath. I should have taken photos there and then, but stupidly didnt.
The damage is not massive. The scratches can be repaired fairly easily. 2 dents can only be seen from certain angles, but are still really annoying on my brand new shiny 15 plate van! There is another dent where the sliding door handle has been pushed into the panel. This is the biggest and most noticeable dent. Initially I thought it might just pop out but now im not sure and want to get a body shop to sort it for me.
I left it a week before contacting the estate agents (at first I thought i'd just get it repaired myself, but the more i looked at it the more it annoyed me). They asked me to put everything in writing. I wrote to them 9 times asking for a discussion about what to do to get the repair sorted, several times towards the end I asked for their public liability insurance details.
This morning one of the directors has finally replied. He states that the contractor denies that any damage occurred and has no plans to do anything about it.
I have written back again demanding their public liability insurance details.
Can anyone advise me on what my next move should be?
p.s. there were no witnesses, but me and the contractor and stupidly i didn't take any photos on the day of the accident.
Thanks for reading this, I hope you can help.
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