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My Very Account & £25 off offer
Here is a response i sent by e-mail to Very. We decided to change the kettle & as the offer stated you get £25 off when you place your first order.So we added some other things we had a need for as well.
When the kettle arrived it was soon evident it did not suit our needs. The top of the kettle was to small to get in and clean the item periodically. So we returned item & the same day at the same time ordered another one from them which came to the same value.
This arrived, we thought great problem sorted now.
How wrong could we be, Very now insisted that we had breached the terms of the agreement. So we no longer qualified for the £25 off the first order.
So we contacted them by phone & a chap agreed to give us a £20 credit of goodwill. We still found this to be unacceptable because we felt we had done nothing wrong. Then we contacted them the next day because as promised by this chap, that they would get somebody in authority to contact us as we felt upset by this matter.
They now said the chap should not have promised to give a gesture of goodwill at all.
He had wrongly informed us & his offer was not available.
Here is the e-mail they sent us & our response.
Does anybody out there feel we are in the right?
Does anyone have any useful information which might help us get the rightful outcome here.
If we do not get a favourable outcome have we the right to post this all over facebook? obviously this would cause Very some hardship in return.
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Dear Miss Hanson,
Thank you for your response.
We do apologise for the wrong information given.
However, we do not reverse promotion codes if you return the item as unsuitable which is our Standard Operating Procedure.
It is not the fault of the business if the item did not meet your expectations, unless the item was returned due to being faulty.
Once again I apologise for any inconvenience this may cause you.
If you have any further enquires, please let me know as I will be happy to help.
Kind Regards
Zeenat Layman
Very.co.uk customer services team
Hello,Thank you for your e-mail. Which i find outrageous.So although you agree that the offer was made on the phone. You have now decided to unoffer this £20 of goodwill.So having sat on the phone for an eternity on an 0844 number which costs a tidy sum.You are now saying I owe you £25.So a customers statutory rights are obviously breached when somebody recieves an item which isn't fit for purpose.There is a friend of mine who is a practising lawyer locally.We discussed casually the sequence of events here.All I can say is, if you run your business in this manner, you must experience a few unhappy customers.You cannot make an offer then renegade on it. This is not a way to gain the trust of your customers.I would like a response to this matter.The returned electric kettle was not fit for purpose.You are unable to clean the inside as you cannot get your hands inside. So as i needed to change the item, you have decided to withdraw the offer of £25 of the order.This is not an acceptable outcome for me.Please adviseYoursMiss Michelle J Hanson.
Here is a
When the kettle arrived it was soon evident it did not suit our needs. The top of the kettle was to small to get in and clean the item periodically. So we returned item & the same day at the same time ordered another one from them which came to the same value.
This arrived, we thought great problem sorted now.
How wrong could we be, Very now insisted that we had breached the terms of the agreement. So we no longer qualified for the £25 off the first order.
So we contacted them by phone & a chap agreed to give us a £20 credit of goodwill. We still found this to be unacceptable because we felt we had done nothing wrong. Then we contacted them the next day because as promised by this chap, that they would get somebody in authority to contact us as we felt upset by this matter.
They now said the chap should not have promised to give a gesture of goodwill at all.
He had wrongly informed us & his offer was not available.
Here is the e-mail they sent us & our response.
Does anybody out there feel we are in the right?
Does anyone have any useful information which might help us get the rightful outcome here.
If we do not get a favourable outcome have we the right to post this all over facebook? obviously this would cause Very some hardship in return.
--------------------------------------------------------------------------------------------------------------------------------------------------------------
Dear Miss Hanson,
Thank you for your response.
We do apologise for the wrong information given.
However, we do not reverse promotion codes if you return the item as unsuitable which is our Standard Operating Procedure.
It is not the fault of the business if the item did not meet your expectations, unless the item was returned due to being faulty.
Once again I apologise for any inconvenience this may cause you.
If you have any further enquires, please let me know as I will be happy to help.
Kind Regards
Zeenat Layman
Very.co.uk customer services team
Hello,Thank you for your e-mail. Which i find outrageous.So although you agree that the offer was made on the phone. You have now decided to unoffer this £20 of goodwill.So having sat on the phone for an eternity on an 0844 number which costs a tidy sum.You are now saying I owe you £25.So a customers statutory rights are obviously breached when somebody recieves an item which isn't fit for purpose.There is a friend of mine who is a practising lawyer locally.We discussed casually the sequence of events here.All I can say is, if you run your business in this manner, you must experience a few unhappy customers.You cannot make an offer then renegade on it. This is not a way to gain the trust of your customers.I would like a response to this matter.The returned electric kettle was not fit for purpose.You are unable to clean the inside as you cannot get your hands inside. So as i needed to change the item, you have decided to withdraw the offer of £25 of the order.This is not an acceptable outcome for me.Please adviseYoursMiss Michelle J Hanson.
Here is a
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