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Morning beagles,
I would like advice regarding an issue I have with a motor warranty company, Warranties 2000.
Back in May last year I bought a car at a local dealership which had a 12month warranty included. At the point of sale I opted to pay an additional £249 and extend the warranty to 36months. The car was bought for my partner to learn to drive in, and she passed her test in November and got a Mini for work meaning this car I bought was my transport and wasn't really my kind of thing. So, in March this year I contacted the warranty company to ask what would happen with the warranty if I sold the car. They advised the warranty would remain with the vehicle provided it was a private sale. No further terms were stated and so the sale proceeded. I emailed the warranty company for a transfer form and sent their £35 administration fee over and thought that was that.
Then a few days later I got an email from the buyer saying the warranty transfer had been declined and they couldn't/wouldn't give a reason why. I emailed them myself and just got the same response. They said their terms and conditions stated the warranty transfer was dependant on administrator approval, and it hadn't been given. I wasn't allowed to appeal or contact the administrator or even get a reason as to why. So now I've paid £249 for an additional 2years warranty that cannot be used. However the garage put the warranty onto the total cost that was financed so I don't know if I could go to the finance company and complain? Or the original garage? I should add at no point did I receive a booklet of their terms and conditions and had contacted them for one, which didn't materialise.
Can I do a SAR and get the reason for their refusal to transfer the warranty that way?
Any advice would be appreciated.
I would like advice regarding an issue I have with a motor warranty company, Warranties 2000.
Back in May last year I bought a car at a local dealership which had a 12month warranty included. At the point of sale I opted to pay an additional £249 and extend the warranty to 36months. The car was bought for my partner to learn to drive in, and she passed her test in November and got a Mini for work meaning this car I bought was my transport and wasn't really my kind of thing. So, in March this year I contacted the warranty company to ask what would happen with the warranty if I sold the car. They advised the warranty would remain with the vehicle provided it was a private sale. No further terms were stated and so the sale proceeded. I emailed the warranty company for a transfer form and sent their £35 administration fee over and thought that was that.
Then a few days later I got an email from the buyer saying the warranty transfer had been declined and they couldn't/wouldn't give a reason why. I emailed them myself and just got the same response. They said their terms and conditions stated the warranty transfer was dependant on administrator approval, and it hadn't been given. I wasn't allowed to appeal or contact the administrator or even get a reason as to why. So now I've paid £249 for an additional 2years warranty that cannot be used. However the garage put the warranty onto the total cost that was financed so I don't know if I could go to the finance company and complain? Or the original garage? I should add at no point did I receive a booklet of their terms and conditions and had contacted them for one, which didn't materialise.
Can I do a SAR and get the reason for their refusal to transfer the warranty that way?
Any advice would be appreciated.
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