Hi all,
First time poster, but been browsing this site for a while. Hope you can help.
About a month ago I contracted to purchase from a sole trader some equipment at the price of £270, this being significantly below the price you would pay new for the stuff, so a bargain. The person said they would send that to me the next day, next day delivery. After some time and bearing in mind we were then at Christmas eve the stuff had still not arrived and it was needed for some building work I was having done on the house. I had emailed the person several times between the order and Christmas Eve to ask where the stuff was and for them to provide tracking details, they had ignored all of the emails. I had also talked to the courier they used to see if they knew where the package was, they were very helpful and checked every address I have had in the last 5 years, no parcel.
The person who I bought the stuff from emailed in the early hours of Christmas Eve to say there was some kind of delay and that they would email the tracking number to me. They still to this day have not done so. I have gone out and purchased equivalent items now at a difference in cost of £700, still purchasing 2nd hand items in every case. I sent the person I paid for the originals a 7 day letter telling them that I held them in breach and they must provide evidence they had sent the parcel to avoid legal action. They failed to do so. I placed them on notice that I would sue for the difference in cost between what I had to pay to get stuff in time and what I had paid them.
I have since issued a chargeback and received a refund from the bank for the undelivered items.
Am I right in thinking I can legally claim from them the cost of the replacement items, minus the £270 I would have paid them?
Thanks greatly in advance
First time poster, but been browsing this site for a while. Hope you can help.
About a month ago I contracted to purchase from a sole trader some equipment at the price of £270, this being significantly below the price you would pay new for the stuff, so a bargain. The person said they would send that to me the next day, next day delivery. After some time and bearing in mind we were then at Christmas eve the stuff had still not arrived and it was needed for some building work I was having done on the house. I had emailed the person several times between the order and Christmas Eve to ask where the stuff was and for them to provide tracking details, they had ignored all of the emails. I had also talked to the courier they used to see if they knew where the package was, they were very helpful and checked every address I have had in the last 5 years, no parcel.
The person who I bought the stuff from emailed in the early hours of Christmas Eve to say there was some kind of delay and that they would email the tracking number to me. They still to this day have not done so. I have gone out and purchased equivalent items now at a difference in cost of £700, still purchasing 2nd hand items in every case. I sent the person I paid for the originals a 7 day letter telling them that I held them in breach and they must provide evidence they had sent the parcel to avoid legal action. They failed to do so. I placed them on notice that I would sue for the difference in cost between what I had to pay to get stuff in time and what I had paid them.
I have since issued a chargeback and received a refund from the bank for the undelivered items.
Am I right in thinking I can legally claim from them the cost of the replacement items, minus the £270 I would have paid them?
Thanks greatly in advance
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