Tweet
Hi All,
Wish someone can help me or advise me with the issue I am currently having.
I bought some carpets on the 27th Nov 14 from an online Carpet retailer called moreforyourfloor, initially I looked for what i want and gave them a call to complete the transaction, I gave specifications for what I wanted , in what dimensions and everything was agreed including cost of delivery for next day (28th Nov 14 - Friday) I was not advised during the transaction over the phone that the delivery would be kerb side only and driver will not assist in carrying the carpet inside, but I took the day off work to receive the carpet as it is a large item.
On the Delivery day, I also happen to have a painter in the property doing some paint and I needed more paint at some point so dashed down to the store to get paint and it was while I was at the store the delivery driver turned up the painter answered the door and agreed to receive the items, but the driver insisted he only able to drop off the carpets (4 rolls of diff lengths & 3 rolls of underlay) and not willing to help with taking the carpets inside, the painter suggested he call me to advise me of this, I got the call while about to leave the store and begged the driver that I took the day of work to receive the said items and could he give me some time to get there so I could take delivery of the items and even thought the retailer did not advise me of the kerb side details, he insisted he was not happy to wait and that he will take it back to the Depot, I was furious as I need to get the carpet done because I had an appointment booked for Saturday the next day for the fitting. I called the Carpet company to express my anger and they promised to call the delivery depot to see if they can get them to tell the driver to come back for the delivery the same day , they didnt get back to me and I chased only to be told it would not be possible and the next available day would be Monday which I will be working but because Monday would not be okay I requested for a Saturday delivery for the 6th Dec, this was agreed and I waited at the property Saturday, I called everyday of the week to confirm it will be done on saturday and was assured it will be done on saturday, on the day I called and was advised it is already out for delivery. The driver turned up opened the Van but said even though his manifest said he had deliveries for me, the items were not actually loaded onto the Van hence my time was wasted again. I called the retailer but was told it was not their fault and that the courier was not opened on saturday and I had to wait till Monday before they could talk to them, I was furious as you can imagine.
So on monday, I called only to be told sorry but when do you want it delivered again, I got my Mrs to take the day off work on Wednesday 10th Dec in order for her to be available to receive the Carpets in the morning as arranged and also arranged for a fitter to get the carpet fitted PM of the same day. I called the retailer and the Courier company a day before the delivery to confirm it is indeed going to be delivered Wednesday AM and i was re-assured that was the case. While my mrs was waiting to the driver to turn up, I called the retailer around 11am on delivery day to only to be told it is not out for delivery as planned but will be out for delivery on thursday the 11th today because the couldnt find my items in the loading bay soon enough but no one bothered to let me know until I phoned up, I had to call the fitter to cancel and as he was alreayd on his way he was not happy and I agreed to pay him for some of his time which I already did, putting myself in his shoes. But because I cannot afford to take the day off work again to receive item on thursday I requested for the delivery to take place on Friday 12th Dec AM as I alreayd took that day off work.
So my question is supposing carpet is eventually delievered on Friday I need to seek redress for all my time wasted as I should have moved into the property about a week ago and that has to be delayed all due to the delivery issue plus, my time off work and my mrs time off work and the money I have had to pay the fitter for his time, Can I claim soime reasonable compensation for all the trouble caused from the retailer or my Credit company as a last resort? I have been put through a lot as a result of the delivery failure to say the least.
(Fingers crossed Carpet will eventually be delivered tomorrow 12th Dec)
Thanks in advance.
Wish someone can help me or advise me with the issue I am currently having.
I bought some carpets on the 27th Nov 14 from an online Carpet retailer called moreforyourfloor, initially I looked for what i want and gave them a call to complete the transaction, I gave specifications for what I wanted , in what dimensions and everything was agreed including cost of delivery for next day (28th Nov 14 - Friday) I was not advised during the transaction over the phone that the delivery would be kerb side only and driver will not assist in carrying the carpet inside, but I took the day off work to receive the carpet as it is a large item.
On the Delivery day, I also happen to have a painter in the property doing some paint and I needed more paint at some point so dashed down to the store to get paint and it was while I was at the store the delivery driver turned up the painter answered the door and agreed to receive the items, but the driver insisted he only able to drop off the carpets (4 rolls of diff lengths & 3 rolls of underlay) and not willing to help with taking the carpets inside, the painter suggested he call me to advise me of this, I got the call while about to leave the store and begged the driver that I took the day of work to receive the said items and could he give me some time to get there so I could take delivery of the items and even thought the retailer did not advise me of the kerb side details, he insisted he was not happy to wait and that he will take it back to the Depot, I was furious as I need to get the carpet done because I had an appointment booked for Saturday the next day for the fitting. I called the Carpet company to express my anger and they promised to call the delivery depot to see if they can get them to tell the driver to come back for the delivery the same day , they didnt get back to me and I chased only to be told it would not be possible and the next available day would be Monday which I will be working but because Monday would not be okay I requested for a Saturday delivery for the 6th Dec, this was agreed and I waited at the property Saturday, I called everyday of the week to confirm it will be done on saturday and was assured it will be done on saturday, on the day I called and was advised it is already out for delivery. The driver turned up opened the Van but said even though his manifest said he had deliveries for me, the items were not actually loaded onto the Van hence my time was wasted again. I called the retailer but was told it was not their fault and that the courier was not opened on saturday and I had to wait till Monday before they could talk to them, I was furious as you can imagine.
So on monday, I called only to be told sorry but when do you want it delivered again, I got my Mrs to take the day off work on Wednesday 10th Dec in order for her to be available to receive the Carpets in the morning as arranged and also arranged for a fitter to get the carpet fitted PM of the same day. I called the retailer and the Courier company a day before the delivery to confirm it is indeed going to be delivered Wednesday AM and i was re-assured that was the case. While my mrs was waiting to the driver to turn up, I called the retailer around 11am on delivery day to only to be told it is not out for delivery as planned but will be out for delivery on thursday the 11th today because the couldnt find my items in the loading bay soon enough but no one bothered to let me know until I phoned up, I had to call the fitter to cancel and as he was alreayd on his way he was not happy and I agreed to pay him for some of his time which I already did, putting myself in his shoes. But because I cannot afford to take the day off work again to receive item on thursday I requested for the delivery to take place on Friday 12th Dec AM as I alreayd took that day off work.
So my question is supposing carpet is eventually delievered on Friday I need to seek redress for all my time wasted as I should have moved into the property about a week ago and that has to be delayed all due to the delivery issue plus, my time off work and my mrs time off work and the money I have had to pay the fitter for his time, Can I claim soime reasonable compensation for all the trouble caused from the retailer or my Credit company as a last resort? I have been put through a lot as a result of the delivery failure to say the least.
(Fingers crossed Carpet will eventually be delivered tomorrow 12th Dec)
Thanks in advance.
Comment