AVOID BENSONS BEDS! like the plague

[Celestine]

I just wanted to warn you all about Bensons Beds.

I visited their Brighton store on 12/12/07 and purchased a nice new bed. They had a good 1 year interest free credit deal on offer so I have spread my payments evenly over the next year.

The sales guy, Andy, initially thought he could get me delivery in time for Xmas but was not able to source the mattress, therefore I was given a delivery date of 16th January 08.

We were away when the delivery date came, but we left Nan & Grandad (who live with us) to wait in for the delivery. Nothing came....not even a call.

When we got back I rang Bensons and was told that part of the transaction was showing as 'UNPAID' therefore they could not deliver.

They told me on the phone that this problem was now resolved and I could have the bed the following week. The day came...........but nothing else.

Again I phoned, again I was told part of the bed was UNPAID for, again I was told it was resolved, again a delivery date, again I waited...again...Nothing!

This time I rang Andy, who looked into it and confessed he had lost my finance paper work. I had to go back to the store, sign a new set of paperwork, then they gave me a delivery date of last Wednesday (13th Feb).

I took the afternoon off work to be at home, but nothing came.......................

I rang, went mental, got very unhelpful customer services woman. They gave me a new delivery date of today. They gave no reason for the delay...just that the stock was not at the ware house.

So todays the day!!! It didn't start well. Phone call from delivery guy.
" Oh hello.....Is that Celestine? Ahh yes....Hi...Its the Bensons Beds delivery guy here. ermmmm I've got your bed on the lorry......but I don't have your mattress.

ARGHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH

So now I have a lovely bed frame......but no mattress.

Have rung Bensons....who are trying to find my mattress as we speak.

Its 9.46 am and I am steaming with anger and frustration and I can't even have a drink to calm down. Bahhhh have to make some tea.

Incompetent idiots.......I dread to think how poor quality the bed might be once I've unwrapped it.

[Amethyst]

Re: AVOID BENSONS BEDS! like the plague

(((((((((((((hug)))))))))))))))

hence why I have never bought a single stick of furniture from a 'furniture superstore'..... all you ever hear are these type of problems...they are too big to give a flying pigs whisker about any of their customers individually.

Fingers crossed you don't end up sleeping on slats tonight hun xxxx

[Guest]

Re: AVOID BENSONS BEDS! like the plague

I'd have cancelled the order by now. I know it may appear to be a self-defeating strategy, but the relationship has broken down and they have you over a barrel, so to speak as you have accepted the bed without the mattress and who knows how long it will take for them to deliver it.

[Mochamoos]

Re: AVOID BENSONS BEDS! like the plague

Why don't you write to the Argus they love printing stories like that, might make your matress appear or even a discount!