Yodel

[junksmum]

I have purchased an item from ebay, I contcted the vendor to say its not been delivered they have been in touch with the delivery company who say it was delivered and they have a signature. Who should be chasing this.
An investigation was opened on 15 oct, and yodel still havnt been able to contact the courier ( 20 oct )
Should the vendor be chasing this, or do i continue with the contact, that i opened

[ostell]

Re: Yodel

The vendor should be chasing this. They have the contract with the delivery company. Start making noises about a refund or replacement.

[junksmum]

Re: Yodel

Thank you :0

[junksmum]

Re: Yodel

Up date : Yodel have been unable to contact their courier, have been trying since wednesday
What does this say about them !!!!

[PAWS]

Re: Yodel

Junksmum, I agree with ostell. Forget Yodel and go straightto the vendor. I had the same problem with them once; the courier actually claimed I rushed out to meet her and was delighted with the delivery. Nothing was delivered. I contacted the supplier, gave them a day to sort it out then raised hell. Replacement goods arrived the following day with another courier.
Yodel! Ha, more like Grumble.:sing:

[enaid]

Re: Yodel

Just to confirm what's already been stated

Your rights for dodgy deliveries

So who’s responsible for bad delivery practices? The buck stops with the retailer. This may sound a little harsh, after all it’s the delivery courier who delivers the parcel. But when you buy something online, your contract is with the retailer, not the courier.
It’s the retailer who chooses the courier company – you don’t get a choice. Therefore, if the courier messes up, the retailer is the one who needs to sort it out.