Sale of goods act question

[Constant struggle]

Heya all,

I am having some issues with a company I have recently had dealings with and wonder if some of the kind souls here would mind running an eye over the situation and offering their advice please.

I recently purchased an experience day directly from a small company as a gift for two family members, we were advised at the time of purchase that we would be able to book for anytime within the next 12 months, when we tried to book a convenient date we were told that the experience wasn't available during school holidays, so we rescheduled our plans for another date and booked the day with the company, and separately booked a holiday in the area around the experience date to negate travelling on the day etc. The day before the experience we were phoned at 6pm by the company and told they were cancelling the experience due to a staff member going sick. We said that due to difficulties in arranging a date so far we would like a refund and were told that the sick staff member also dealt with refunds and would contact us on their return. Three days later, and the company have now contacted us back, they are now claiming that they don't do refunds and we will have to reschedule the day and incur the costs again of travelling etc. We no longer wish to take part in the day with this company and are looking to go elsewhere given the poor level of service thus far, are we entitled to a refund?

Any help or advice will be most gratefully received

[des8]

Re: Sale of goods act question

Hi, and what a disappointing ending o what should be a good day out.
Could you either post up the Companies T&Cs, or name the company so we can see their T&Cs online?

[Guest]

Re: Sale of goods act question

Yes they should give a full refund, have you contacted trading standards. You need to contact your local authority trading standards or Citizens advise.

[Constant struggle]

Re: Sale of goods act question

Hi there, trading standards was a port of call I had in mind, but following some sound advice here on a previous matter thought I'd throw it out there too, and yes des8 it left a very sour taste, especially for my son who had built himself up to it for ages, the company concerned are http://www.hawkridgebirdsofprey.com/

[des8]

Re: Sale of goods act question

Odd website,...... can't find any T&Cs:tinysmile_cry_t:

As Andy says, you are entitled to a full refund as they have broken their contract with you.
You might find this link useful: http://www.adviceguide.org.uk/englan..._the_event.htm

Write to them again (recorded) pointing out their liability under Consumer Protection Laws, and the claim "we don't do refunds" is hogwash!

[Constant struggle]

Re: Sale of goods act question

Thanks, I'll get an email off to them today, I suspected much of that to be the case, but I'm sure you know how it is when you get caught in that moment of indecision and start questioning how solid the ground you're taking actually is. Will keep everyone posted.