I've just had my internet account suspended due to an outstanding balance of £18.
I have always received my bill through the post and paid it at the post office.
On telephoning my ISP I was informed that my billing method had been changed to online billing.
This was unknown to me and certainly not requested.
The up-shot is that I had a big 'ding-dong' with them and canceled my account.
They are now saying I'm liable for an early cancellation penalty.
Surely the suspension of the account when I'd done nothing wrong, unless you count not paying a bill they didn't send, is breach of contract on their part?
ie. Not supplying the service.
Any advice would be much appreciated, thanks in advance people.
I have always received my bill through the post and paid it at the post office.
On telephoning my ISP I was informed that my billing method had been changed to online billing.
This was unknown to me and certainly not requested.
The up-shot is that I had a big 'ding-dong' with them and canceled my account.
They are now saying I'm liable for an early cancellation penalty.
Surely the suspension of the account when I'd done nothing wrong, unless you count not paying a bill they didn't send, is breach of contract on their part?
ie. Not supplying the service.
Any advice would be much appreciated, thanks in advance people.
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