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Hi, I am in desperate need of help regarding selling my property via Connells and Visum. I'd like to say now that the problem is with Connells and not Visum (who are very good). I first had my property on with Visum and then thought I'd go multi and went with Connells. I couldn't fully understand their smallprint so asked some questions before signing. I was told that there would only be a fee if I sold the property through them at a flat fee of 3K including VAT. The agent stated there were no hidden fees and that was the only one I would be liable for. He also said I was not tied in and when the listing was terminated with them that was that. I trusted him and signed the agreement.
I realised, very quickly, that I had priced the property too high and that with the agency fees added on I wouldn't get a buyer. So, I asked Connells to put a hold on my property and explained I would be keeping it on the market with Visum to see if a lower price would make a difference. They said that would be fine and they took the property off their listings but failed to take downt he for sale board, they would only remove that once I had terminated with them completely.
In the meantime I have had an interested party. He has not put on an offer yet. I had the agent from Connells shouting at me down the phone accusing me of diddling them and that I owed them 3K and would not believe me when I said I hadn't had an offer from them or yet an introduction. I told them that I would terminate my agreement and they accepted and the board came downt he following day. I wrote a letter of complaint to the agent and ten days later I have had one back... more on the letter later.
During the time it was up with Connells (1 week) they sent one person around, an elderly gentleman, who was under the impression that the property was vacant and derelict. They gave them the sales details and sent them round and made no mention of it to me. The gentleman said there and then it wasn't for him. Since then I had another gentleman come round saying he had seen it with both Visum and Connells on Rightmove and had spoken to Connells because they were local to him. They said the property was on hold and so couldn't introduce him to me. He tried a couple of times with them and they ended up having 'words'. Connells never mentioned this to me. He then came round and saw me directly but his interest was with the new lower price that he had seen again with Visum. He has made no offer as yet but does not want to have any dealing with Connells due to his bad experience with them.
I have since had a letter from Connells, which I don't fully understand, saying that they are now writing to confirm that there maybe additional fees (they don't say what they are or what for) and that I may have to pay a dual fee if I sell my property within 6 months of putting it on with them - even though the contract has now ended. They never told me any of this and I did ask them before signing the contract.
What do I do about this - with regards to Connells and the buyer (they are two seperate things) can Connells sudden'y spring on me that I would have to pay dual fees and they amy have additional charges? how do I explain this to the potential buyer without putting him off?
Please help - very stressed and confused!
I realised, very quickly, that I had priced the property too high and that with the agency fees added on I wouldn't get a buyer. So, I asked Connells to put a hold on my property and explained I would be keeping it on the market with Visum to see if a lower price would make a difference. They said that would be fine and they took the property off their listings but failed to take downt he for sale board, they would only remove that once I had terminated with them completely.
In the meantime I have had an interested party. He has not put on an offer yet. I had the agent from Connells shouting at me down the phone accusing me of diddling them and that I owed them 3K and would not believe me when I said I hadn't had an offer from them or yet an introduction. I told them that I would terminate my agreement and they accepted and the board came downt he following day. I wrote a letter of complaint to the agent and ten days later I have had one back... more on the letter later.
During the time it was up with Connells (1 week) they sent one person around, an elderly gentleman, who was under the impression that the property was vacant and derelict. They gave them the sales details and sent them round and made no mention of it to me. The gentleman said there and then it wasn't for him. Since then I had another gentleman come round saying he had seen it with both Visum and Connells on Rightmove and had spoken to Connells because they were local to him. They said the property was on hold and so couldn't introduce him to me. He tried a couple of times with them and they ended up having 'words'. Connells never mentioned this to me. He then came round and saw me directly but his interest was with the new lower price that he had seen again with Visum. He has made no offer as yet but does not want to have any dealing with Connells due to his bad experience with them.
I have since had a letter from Connells, which I don't fully understand, saying that they are now writing to confirm that there maybe additional fees (they don't say what they are or what for) and that I may have to pay a dual fee if I sell my property within 6 months of putting it on with them - even though the contract has now ended. They never told me any of this and I did ask them before signing the contract.
What do I do about this - with regards to Connells and the buyer (they are two seperate things) can Connells sudden'y spring on me that I would have to pay dual fees and they amy have additional charges? how do I explain this to the potential buyer without putting him off?
Please help - very stressed and confused!
to LB
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