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My daughter's phone screen was damaged so my OH took it to a local repair shop in our high street. The item was sent away and repaired at a total cost of £55.
When she went back to collect the phone once returned (screened repaired) there were some additional problems with the phone, when my wife / daughter tested it.
So again it was sent for repairs at no further cost. Well today my wife got a call from the shop to say that the phone was now ready to collect and the problem had been resolved - but on testing it again the problem still had not been rectified !
They are now investigating further but my question is, how many chances should we give them to put all in order (its been nearly a month now) as it was when first handed over or what other legal rights do we have in order to compensate any further damages ?
Any advice would be very much appreciated as our patience is being tested at the moment.
When she went back to collect the phone once returned (screened repaired) there were some additional problems with the phone, when my wife / daughter tested it.
So again it was sent for repairs at no further cost. Well today my wife got a call from the shop to say that the phone was now ready to collect and the problem had been resolved - but on testing it again the problem still had not been rectified !
They are now investigating further but my question is, how many chances should we give them to put all in order (its been nearly a month now) as it was when first handed over or what other legal rights do we have in order to compensate any further damages ?
Any advice would be very much appreciated as our patience is being tested at the moment.
