Trades Gateway cancellation Help Please

[Hedgefun]

Re: Trades Gateway cancellation Help Please

You said in your first post that you are waiting for Trading Standards to get back to you regarding a complaint (via CAB and Consumer Finance). Have you got a copy of the complaint you could email me (kati@legalbeagles.info)? Or any correspondence from CAB or Con. Finance?

They (Con. Finance) told you to cancel your DD with Carnige (and on looking into it further, you found no mention of a credit agreement on your CRA file)?

How long ago did you sign up? Credit Files are updated once a month (I believe) ... so you'd think there would be something on there :noidea:.

Hi Kati

I've been going through this since October 2014. There is no evidence of this on my credit file either.... The debt collection company have been phoning me daily threatening me with bailiffs. If it isn't a legit finance company, would they be backed in a court? Do you know much about CF4TS?? They passed it on to a company called DRS after only 2 months of me cancelling my direct debit.... And DRS have now passed it on to another recovery company after 6 months of me ignoring them... 😳😳

[Kati]

Re: Trades Gateway cancellation Help Please

Hi, Thanks for the warm welcome.

Yeah that's the one Except instead of CF4TS in the top right corner it says Carnegie.

No that was all i have received in terms of a "contract".

You said in your first post that you are waiting for Trading Standards to get back to you regarding a complaint (via CAB and Consumer Finance). Have you got a copy of the complaint you could email me (kati@legalbeagles.info)? Or any correspondence from CAB or Con. Finance?

They (Con. Finance) told you to cancel your DD with Carnige (and on looking into it further, you found no mention of a credit agreement on your CRA file)?

How long ago did you sign up? Credit Files are updated once a month (I believe) ... so you'd think there would be something on there :noidea:.

[ArcB]

Re: Trades Gateway cancellation Help Please

Hi, Thanks for the warm welcome.

Yeah that's the one Except instead of CF4TS in the top right corner it says Carnegie.

No that was all i have received in terms of a "contract".

[Kati]

Re: Trades Gateway cancellation Help Please

Hi, sorry for the late reply on this. I sent my cancellation notice on Monday recorded delivery, it was delivered and signed for on Tuesday.

I called them on wednesday to confirm receipt (as I also emailed them last week and have had no response), but the advisor told me that because I wasn't registered yet they couldnt process the cancellation and that I should call back on the afternoon of the 15th ( this seems strangely specific to me, and what a coincidence, is also exactly after the 14 day notice period ends).

What should I do in this case? Can they simply refuse to process my cancellation? If it goes past the 14 day period do I then have to prove that I cancelled it before that time?

They also advised that the £50 would be refunded once the cancellation was processed which was some good news.

Kati - I didn't received any extra paperwork, the course rep said I would receive the breakdown etc. in about 3 weeks

You have the proof of cancellation (if needed) in the registered/signed for postal receipt! If you can ... go back on to the Royal Mail site and get a screenshot
Personally, I'd give them to the 15th and then ring back :nod:

Keep us informed of anything that happens, and don't worry about coming back to ask advice/get reassurance at any time

K x

[eqeqeq]

Re: Trades Gateway cancellation Help Please

I've a feeling the credit agreement will be via "Career Finance 4 Trade Skills" (top right of the registration form - post #173 - has CF4TS there)

@eqeqeq did you get any other documentation yesterday? A credit agreement should have the total amount 'owed' and a breakdown of your monthly payments etc...

Hi, sorry for the late reply on this. I sent my cancellation notice on Monday recorded delivery, it was delivered and signed for on Tuesday.

I called them on wednesday to confirm receipt (as I also emailed them last week and have had no response), but the advisor told me that because I wasn't registered yet they couldnt process the cancellation and that I should call back on the afternoon of the 15th ( this seems strangely specific to me, and what a coincidence, is also exactly after the 14 day notice period ends).

What should I do in this case? Can they simply refuse to process my cancellation? If it goes past the 14 day period do I then have to prove that I cancelled it before that time?

They also advised that the £50 would be refunded once the cancellation was processed which was some good news.

Kati - I didn't received any extra paperwork, the course rep said I would receive the breakdown etc. in about 3 weeks

[vicka30]

Re: Trades Gateway cancellation Help Please

hello I have the same problem as everyone , I can not cancel the agreement with the trades gateway , wrote a complaint , but they answer that I can not rescission of the contract because PASSED 14 days . can I try to send canncelation slip if I missed ? I'm thinking here fraud is a serious need to try running to a lawyer , because I do not want to pay money for a nothing.thanks for the advice .

[Kati]

Re: Trades Gateway cancellation Help Please

The documentation you have isn't a credit agreement, unless there's another document ? The green form does state you confirm you have received a copy of the credit agreement. If you have you should contact the company that is with as well and inform them you are not proceeding - just as back up.

I've a feeling the credit agreement will be via "Career Finance 4 Trade Skills" (top right of the registration form - post #173 - has CF4TS there)

@eqeqeq did you get any other documentation yesterday? A credit agreement should have the total amount 'owed' and a breakdown of your monthly payments etc...

[Amethyst]

Re: Trades Gateway cancellation Help Please

If you do send the form to them as well as emailing ( which is probably safest to do both ) send it by signed for post, and keep a copy.

Brightsparks Welding was incorporated on 5 December 2014 and obviously ( according to their paperwork) the same company as Marlborough Information Services.

The documentation you have isn't a credit agreement, unless there's another document ? The green form does state you confirm you have received a copy of the credit agreement. If you have you should contact the company that is with as well and inform them you are not proceeding - just as back up.

[Kati]

Re: Trades Gateway cancellation Help Please

Thanks, I wasn't sure how easy it would be to cancel but will send these off right away and hopefully it can be cancelled before the loan is processed.

I appreciate the help!

No problem Keep us updated if you would xx

[eqeqeq]

Re: Trades Gateway cancellation Help Please

Thanks, I wasn't sure how easy it would be to cancel but will send these off right away and hopefully it can be cancelled before the loan is processed.

I appreciate the help!

[Kati]

Re: Trades Gateway cancellation Help Please

I'm sure you would be able to get a "chargeback" from the bank for the £50 deposit you paid (if they don't refund it when you cancel) ... although [MENTION=6]Amethyst[/MENTION] or [MENTION=5354]mystery1[/MENTION] should be able to tell you more about that

[Kati]

Re: Trades Gateway cancellation Help Please

Thanks Kati, I will email across all the documentation I was left with

OK ... Got them

I'll post them up on here (redacted) for the other Beagles to look at, but I think you can cancel the course using the terms on the back of the registration form

Front:


Back:


There is a cancellation strip on the bottom of the page. You need to fill it in and send it to the address (Cancellations, Bright Sparks Welding, PO Box 563, Hampden, AL5 9GX). Your registration number is on the front of the form (needs to be put on the cancellation form) and the date needed would be todays. If you can, I'd suggest sending it recorded/signed for (proof of postage/delivery).

You could also email them with the details asked for on the cancellation form (name, address, date of registration and your reg. number) ... their email address is cancellations@brightsparkswelding.co.uk. Either save your sent email or ask for a read receipt or acknowledgement

[eqeqeq]

Re: Trades Gateway cancellation Help Please

Thanks Kati, I will email across all the documentation I was left with

[Kati]

Re: Trades Gateway cancellation Help Please

Removed

Is there anything in the paperwork you've received? If you can email them to me (kati@legalbeagles.info) I'll get some of the Beagles to look them over for you xx

[tonymee]

Re: Trades Gateway cancellation Help Please

Im just collecting together my evidence, first point being told you could take as long as you wanted to complete the course but then finding out from the tutor that you only have 3 years.




I was told the course was £3000 and you could pay as little or as much as we wanted but it's £5900 and have to pay via finance at £135 a month.




Some of the qualifications it says you gain, you don't as they can't provide them.


A training centre was being built near to us and yet a year on and still no centre.

Hi Thomas145

You said:
I was told the course was £3000 and you could pay as little or as much as we wanted but it's £5900 and have to pay via finance at £135 a month.

What was written on the agreement you signed?

Tonymee