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Morning,
I was wondering if someone could please point me in the right direction
In December I was offered an Upgrade by Phones4U which I gladly accepted. a short time later my New phone arrived in the post, i was delighted. A couple of days later, a second phone arrived in the post. I was pretty surprised and assumed a mistake had been made given the Christmas rush. I contacted Phones4U and found 2 contracts had been set up in my name by mistake, so i requested one be cancelled, gave the IMEI of the second phone and posted it back in the envelope the sent me. They then contacted EE and disconnected the handset I had retained in my possession. I contacted Phones4U, got the issues rectified and they posted me a new Sim Card and all was well... Until April.
April is where my current issue begun. I received a letter informing me the handset I had returned had not been received and they now required proof of postage or i would be liable for the cost of the handset. I contacted Phones4U via phone and explained the situation and that due to the 4 months having passed since returning the handset and receiving the call, I had lost the proof of postage. I was told that it was unfortunate but i was still required to pay for the handset. I told them I wouldnt be paying as I had posted it back in good faith. I told them if i wanted to steal it, I wouldn't have informed them of the second handset in the first instance. the call ended with me stating I wouldn't be paying a penny and the caller telling me that it was my problem.
Skip forward to yesterday, a letter arrives from the "Legal" department in the post saying I have 7 days to pay £500 for the handset or they will begin legal proceedings. It states that i WILL incur court fees and my credit rating WILL be damaged. Not 'may', not 'could possibly' but WILL. I am pretty sure this constitutes a threat.
I have no concerns if they send Moorcroft or any of the other empty head debt collectors because they have no legal right to take anything without a court order and I'm not likely to be intimidated by a debt collector unless they send Goliath's big brother round.
What I need help with is the time it has taken them to contact me regarding this handest. Surely they can't leave it 4 months and then demand proof? Surely there must be a time limit. Royal Mail say proof of postage is only good for 3 weeks for insurance claims so P4U coming to me after 4 months seems unfair.
Any help will be greatly appreciated.
I was wondering if someone could please point me in the right direction
In December I was offered an Upgrade by Phones4U which I gladly accepted. a short time later my New phone arrived in the post, i was delighted. A couple of days later, a second phone arrived in the post. I was pretty surprised and assumed a mistake had been made given the Christmas rush. I contacted Phones4U and found 2 contracts had been set up in my name by mistake, so i requested one be cancelled, gave the IMEI of the second phone and posted it back in the envelope the sent me. They then contacted EE and disconnected the handset I had retained in my possession. I contacted Phones4U, got the issues rectified and they posted me a new Sim Card and all was well... Until April.
April is where my current issue begun. I received a letter informing me the handset I had returned had not been received and they now required proof of postage or i would be liable for the cost of the handset. I contacted Phones4U via phone and explained the situation and that due to the 4 months having passed since returning the handset and receiving the call, I had lost the proof of postage. I was told that it was unfortunate but i was still required to pay for the handset. I told them I wouldnt be paying as I had posted it back in good faith. I told them if i wanted to steal it, I wouldn't have informed them of the second handset in the first instance. the call ended with me stating I wouldn't be paying a penny and the caller telling me that it was my problem.
Skip forward to yesterday, a letter arrives from the "Legal" department in the post saying I have 7 days to pay £500 for the handset or they will begin legal proceedings. It states that i WILL incur court fees and my credit rating WILL be damaged. Not 'may', not 'could possibly' but WILL. I am pretty sure this constitutes a threat.
I have no concerns if they send Moorcroft or any of the other empty head debt collectors because they have no legal right to take anything without a court order and I'm not likely to be intimidated by a debt collector unless they send Goliath's big brother round.
What I need help with is the time it has taken them to contact me regarding this handest. Surely they can't leave it 4 months and then demand proof? Surely there must be a time limit. Royal Mail say proof of postage is only good for 3 weeks for insurance claims so P4U coming to me after 4 months seems unfair.
Any help will be greatly appreciated.
