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Hi,
I will try to explain the situation as best I can.
I bought my wife a tablet from Littlewoods we had constant problems with it over a period of a couple of months so I tried to return it.Littlewoods refused to accept a return and said we had to contact the manufacturer I told Littlewoods it was unfit for purpose and of poor quality.The tablet freezes and has to be constantly reset meaning all data is lost each time,it is incredible slow and refreshes for minutes at a time the aforementioned problems cause it to be unusable.
It was returned to the manufacturers support department at our cost and supposedly repaired it came back and after a week started freezing again it is basically useless.
Then my wife cracked the screen all she did was pick it up this shows how poor quality the construction is.The tablet was still in warranty I tried to claim the tablet screen broke just by picking it up but obviously we could not prove this.
Since we were still paying for it and still are I returned it to the manufacturers support department to have the screen repaired.I had already called them and was quoted a price for repair which I paid for with my Barclaycard.About 10 days went by and I received a phone call from the servicing department they said "we cannot repair the device would you accept a new replacement?" I asked if there were more costs involved? the answer was "no". I accepted the new replacement. We received it 10 days later surprise surprise exactly the same problems as the first one.This one also had the female connection missing for the headphone socket.
I called them and complained eventually I was passed to the manager he said we could return it for repair or replacement at our cost for postage. I told him he was liable for postage costs as he had sent faulty goods he flatly refused. I then said "I don't think much of your quality control" his reply was "well it is refurbished" I told him we were told the replacement was new.The manager said "send it back and we will look at it" he avoided the (new) question. I have decided I don't want the useless thing it is not fit for purpose so I emailed asking for a refund once I have returned it.They called me and said " we are a repair company not a retailer we do not give refunds" I explained they were providing a service and had provided the current tablet.Also I considered the supplied product unfit and their services as poor. They are completely refusing to refund us.They never carried out the repair they were paid for and the replacement item was not new as stated it was refurbished and of the same poor manufacturing quality.I have recorded all the calls.
I feel like I am banging my head against a wall.We are still paying for a tablet from Littlewoods that we now longer own and have paid for a replacement we cannot use because of its poor quality.I know two other people with the same model and make and they have the same problem that it is virtually unusable.
I just don't know what to do next?
I will try to explain the situation as best I can.
I bought my wife a tablet from Littlewoods we had constant problems with it over a period of a couple of months so I tried to return it.Littlewoods refused to accept a return and said we had to contact the manufacturer I told Littlewoods it was unfit for purpose and of poor quality.The tablet freezes and has to be constantly reset meaning all data is lost each time,it is incredible slow and refreshes for minutes at a time the aforementioned problems cause it to be unusable.
It was returned to the manufacturers support department at our cost and supposedly repaired it came back and after a week started freezing again it is basically useless.
Then my wife cracked the screen all she did was pick it up this shows how poor quality the construction is.The tablet was still in warranty I tried to claim the tablet screen broke just by picking it up but obviously we could not prove this.
Since we were still paying for it and still are I returned it to the manufacturers support department to have the screen repaired.I had already called them and was quoted a price for repair which I paid for with my Barclaycard.About 10 days went by and I received a phone call from the servicing department they said "we cannot repair the device would you accept a new replacement?" I asked if there were more costs involved? the answer was "no". I accepted the new replacement. We received it 10 days later surprise surprise exactly the same problems as the first one.This one also had the female connection missing for the headphone socket.
I called them and complained eventually I was passed to the manager he said we could return it for repair or replacement at our cost for postage. I told him he was liable for postage costs as he had sent faulty goods he flatly refused. I then said "I don't think much of your quality control" his reply was "well it is refurbished" I told him we were told the replacement was new.The manager said "send it back and we will look at it" he avoided the (new) question. I have decided I don't want the useless thing it is not fit for purpose so I emailed asking for a refund once I have returned it.They called me and said " we are a repair company not a retailer we do not give refunds" I explained they were providing a service and had provided the current tablet.Also I considered the supplied product unfit and their services as poor. They are completely refusing to refund us.They never carried out the repair they were paid for and the replacement item was not new as stated it was refurbished and of the same poor manufacturing quality.I have recorded all the calls.
I feel like I am banging my head against a wall.We are still paying for a tablet from Littlewoods that we now longer own and have paid for a replacement we cannot use because of its poor quality.I know two other people with the same model and make and they have the same problem that it is virtually unusable.
I just don't know what to do next?
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