paid for goods and did not get them .

[stephen k]

at my whits end with a company called dipyourcar uk . i purchased £760 worth of plasti dip paint . after 2 weeks goods had still not arrived, i spoke with the owner who just keeped going round in circles with storys about couriors letting him down he promised the items were on there way every time i contacted him . so after 2 weeks waiting and getting the paint from another supplier i demanded a refund . he said he would send it through an electronic bank transfer that was 8 days ago and still no goods and no refund , he is a compulsive lier . what can i do

[enaid]

Re: paid for goods and did not get them .

If you paid for the goods on a credit card then you could use S75

How do I make a claim?

If you make a purchase for goods or services that fail to materialise, are faulty, are poor quality or are inadequate in some other way you have the option to place a claim with your credit card provider right away. However, it is usually best to first approach the retailer or service provider directly (where possible) and ask for a refund.
If this proves fruitless you should then do the following:

• Contact your credit card provider in writing explaining that you’d like to request a refund under Section 75 of the Consumer Credit Act 1974.
• Specify what the problem is (e.g. whether the product was faulty or has not arrived etc).
• Include details such as the date you made the purchase, the retailer or service provider you made the purchase with, the products or services you paid for with credit card and their total value – it can be useful to include copies of any receipts or other paperwork you have relating to the transaction.
• Explain that you have tried to resolve the issue with the retailer without success and include copies of any correspondence you have with them.
• Specify a time limit within which you’d like the matter resolved.

[stephen k]

Re: paid for goods and did not get them .

If you paid for the goods on a credit card then you could use S75

How do I make a claim?

If you make a purchase for goods or services that fail to materialise, are faulty, are poor quality or are inadequate in some other way you have the option to place a claim with your credit card provider right away. However, it is usually best to first approach the retailer or service provider directly (where possible) and ask for a refund.
If this proves fruitless you should then do the following:

• Contact your credit card provider in writing explaining that you’d like to request a refund under Section 75 of the Consumer Credit Act 1974.
• Specify what the problem is (e.g. whether the product was faulty or has not arrived etc).
• Include details such as the date you made the purchase, the retailer or service provider you made the purchase with, the products or services you paid for with credit card and their total value – it can be useful to include copies of any receipts or other paperwork you have relating to the transaction.
• Explain that you have tried to resolve the issue with the retailer without success and include copies of any correspondence you have with them.
• Specify a time limit within which you’d like the matter resolved.

I made a small purchase and paid by bank transfer , then because ha talked the talk and everything added up he sold me on the products , so next day i made a £650 purchase . by bank transfer . no cards were used .

[EXC]

Re: paid for goods and did not get them .

Did you buy it through the website? http://www.ekmpowershop28.com/ekmps/...function=TERMS

[Amethyst]

Re: paid for goods and did not get them .

If you paid by bank transfer then you would be unable to use section 75 and to get your refund it would be a case of claiming the money back through the small claims court. Before doing so you should send the ''seller'' a letter before action giving him 14 days to refund you and if he doesn't put the claim into court.

https://www.moneyclaim.gov.uk/web/mcol/welcome

If he fails to respond at all then you may be able to engage the services of a bailiff to visit his premises to reclaim your money.

Did you receive a quotation/receipt etc in writing ?
Do you have a copy of your bank statement showing the transfer ?
Do you have his address details?