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All,
Can I please request some assistance in regards to booking and delivery charges from Eventim for the Haye Vs Fury boxing event that was cancelled twice.
Eventim were charging a booking fee per ticket at a percentage of the ticket price at roughly 10% of the ticket purchase price.
I bought X 2 £125.00 tickets and paid X 2 £12.50 per ticket as a booking charge plus delivery of £7.50.
Tickets were purchased 11th July 2013 and the event was cancelled twice and Eventim only refunded me £250.00.
Now terms and conditions might cover them for this but does the law? As far as I can see my contract was with Eventim and purchase made was under the sale of goods act, to which Eventim have failed to deliver what they promised and charged me for the privilege of effectively holding my money from 11th July 2013 and delivering tickets for an event that never happened.
I have been in contact with Eventim as it appears that they have been refunding some customers ticket processing fee's and delivery charges but not others:
http://www.boxingforum24.com/showthr...=477559&page=2
However they will not refund mine or offer any explanation why some customers have been refunded and not others.
I have read somthing about Unfair Contract Terms Act The Unfair Contract Terms Act 1977 and the Unfair Terms in Consumer Contract Regulations 1999 but have little knowlege on it.
Bearing in mind that 10,000 tickets were sold for this event and the majority of customers have not been refunded these charges. Now Eventim have said that these charges cover processing costs/time, investment, to which I have zero interest in and can not see why these charges are a percentage of a ticket rather than a standard charge. It should cost the same to process a £40 ticket as it does a £1200 ticket in my option.
Can anyone shed any light on how I should proceed? I piad via credit card luckily but not sure what time would be best appropriate to get them involved.
Thanks all.
Can I please request some assistance in regards to booking and delivery charges from Eventim for the Haye Vs Fury boxing event that was cancelled twice.
Eventim were charging a booking fee per ticket at a percentage of the ticket price at roughly 10% of the ticket purchase price.
I bought X 2 £125.00 tickets and paid X 2 £12.50 per ticket as a booking charge plus delivery of £7.50.
Tickets were purchased 11th July 2013 and the event was cancelled twice and Eventim only refunded me £250.00.
Now terms and conditions might cover them for this but does the law? As far as I can see my contract was with Eventim and purchase made was under the sale of goods act, to which Eventim have failed to deliver what they promised and charged me for the privilege of effectively holding my money from 11th July 2013 and delivering tickets for an event that never happened.
I have been in contact with Eventim as it appears that they have been refunding some customers ticket processing fee's and delivery charges but not others:
http://www.boxingforum24.com/showthr...=477559&page=2
However they will not refund mine or offer any explanation why some customers have been refunded and not others.
I have read somthing about Unfair Contract Terms Act The Unfair Contract Terms Act 1977 and the Unfair Terms in Consumer Contract Regulations 1999 but have little knowlege on it.
Bearing in mind that 10,000 tickets were sold for this event and the majority of customers have not been refunded these charges. Now Eventim have said that these charges cover processing costs/time, investment, to which I have zero interest in and can not see why these charges are a percentage of a ticket rather than a standard charge. It should cost the same to process a £40 ticket as it does a £1200 ticket in my option.
Can anyone shed any light on how I should proceed? I piad via credit card luckily but not sure what time would be best appropriate to get them involved.
Thanks all.
Not to mention what they did with all that dosh in the meantime..
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