I am hoping in sheer desperation that I can have some advice with this matter as my complaint with this company has led to no resolvement.
I completed my 12 month tie-in period with Orange in Nov 2007, when I decided to upgrade my service to a wireless connection on 6th january. after repeated attempts of trying to do this online and by phone it was finally agreed on 7th january.
However, when i got home I realised that I had in fact, had no service provision at all. After 4 seperate calls to them and 4 different reasons given by them, I was told to wait 24 hours as the problem should have recectified.
After 24 hours I was still without service, and after speaking to 5 different people who all gave very different reasons - ranging from BT fault to Orange blocking the line due to upgrade, I decided not to porceed with the upgrade and go with someone else.
Whilst cancelling my contract Orange stated that I was tied in for another 18 months as I had just taken out an upgrade with them, i explained that sience taking out the upgrade I had no service provision. However they proceeded to state that I was now liabel for additional fees to them.
To add insult to injury when I went to cancell my direct debit - I wass informed by my bank that they had not been taking my fees by DD but by debiting my debit card and as such I could not stop this payment with the bank merely contact the company and REQUEST that they do not take any more payment.
I have now had a call from Orange today demanding I pay the remaining 18 months contract and informing me that because I am not a new customer to orange, but merely an existing customer, normal cancellation rights donot apply.
I have requested a copy of my credit agreement, which they are refusing to send and they have stated that they will be continuing to debit my account for the new year and a half.
All in all I have had enough, they are now stating my service was blocked by BT and as it was nothing to do with them I have no leg to stand on. This information however has taken over 2 weeks to get to me, and the very reason I have now taken up a contract with somebody else.
Please help!!!! Surely I have some rights to cancell this contract?
I completed my 12 month tie-in period with Orange in Nov 2007, when I decided to upgrade my service to a wireless connection on 6th january. after repeated attempts of trying to do this online and by phone it was finally agreed on 7th january.
However, when i got home I realised that I had in fact, had no service provision at all. After 4 seperate calls to them and 4 different reasons given by them, I was told to wait 24 hours as the problem should have recectified.
After 24 hours I was still without service, and after speaking to 5 different people who all gave very different reasons - ranging from BT fault to Orange blocking the line due to upgrade, I decided not to porceed with the upgrade and go with someone else.
Whilst cancelling my contract Orange stated that I was tied in for another 18 months as I had just taken out an upgrade with them, i explained that sience taking out the upgrade I had no service provision. However they proceeded to state that I was now liabel for additional fees to them.
To add insult to injury when I went to cancell my direct debit - I wass informed by my bank that they had not been taking my fees by DD but by debiting my debit card and as such I could not stop this payment with the bank merely contact the company and REQUEST that they do not take any more payment.
I have now had a call from Orange today demanding I pay the remaining 18 months contract and informing me that because I am not a new customer to orange, but merely an existing customer, normal cancellation rights donot apply.
I have requested a copy of my credit agreement, which they are refusing to send and they have stated that they will be continuing to debit my account for the new year and a half.
All in all I have had enough, they are now stating my service was blocked by BT and as it was nothing to do with them I have no leg to stand on. This information however has taken over 2 weeks to get to me, and the very reason I have now taken up a contract with somebody else.
Please help!!!! Surely I have some rights to cancell this contract?
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