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Hi all,
Whilst this matter is being sorted, I am concerned about the length of time, and the sequence of events by the retailer.
About 18 months ago, I rebuilt my desktop computer. Most of the components came from SCAN International – obviously spending quite some cash.
Not long after, the graphic card failed. I contacted SCAN who persuaded me to contact the manufacturer (nVidia/EVGA) [not even SCANs wholesaler/supplier].
Reluctantly I did this to save time, but it cost me money to return the item to Germany etc.
1/ About a fortnight ago, one of the 1Tb HDD’s (Seagate) failed, and I contacted SCAN again. They were insisting that I contact Seagate. It is still under warranty.
This time I held fast and told them that as my contract is with them, it’s up to them to sort it out. After several emails, they eventually said that if I send it to them, they will return it to Seagate “on my behalf”. Obviously they expect me to wait for Seagate to comment/replace etc. Apparently; SCAN no longer sell Seagate gear.
I think I’m right in saying that I have One contract – which is with SCAN.
SCAN have TWO contracts. One with me and one with Seagate – and the two shouldn’t meet ?
SCAN have received my original drive today, & found that it is indeed faulty.
As my contract is with SCAN – shouldn’t they just replace the item,,,,, regardless of what they do with the returned one, and regardless of their contract with Seagate - & be pretty quick about it ?
2/ Separate issue:
When a faulty item is returned under warranty, is it right that:
i) any replacement is a refurbished item – not new,
ii) any warranty on the replacement, is only as long as is left on the original ?
thanks all.
F
Whilst this matter is being sorted, I am concerned about the length of time, and the sequence of events by the retailer.
About 18 months ago, I rebuilt my desktop computer. Most of the components came from SCAN International – obviously spending quite some cash.
Not long after, the graphic card failed. I contacted SCAN who persuaded me to contact the manufacturer (nVidia/EVGA) [not even SCANs wholesaler/supplier].
Reluctantly I did this to save time, but it cost me money to return the item to Germany etc.
1/ About a fortnight ago, one of the 1Tb HDD’s (Seagate) failed, and I contacted SCAN again. They were insisting that I contact Seagate. It is still under warranty.
This time I held fast and told them that as my contract is with them, it’s up to them to sort it out. After several emails, they eventually said that if I send it to them, they will return it to Seagate “on my behalf”. Obviously they expect me to wait for Seagate to comment/replace etc. Apparently; SCAN no longer sell Seagate gear.
I think I’m right in saying that I have One contract – which is with SCAN.
SCAN have TWO contracts. One with me and one with Seagate – and the two shouldn’t meet ?
SCAN have received my original drive today, & found that it is indeed faulty.
As my contract is with SCAN – shouldn’t they just replace the item,,,,, regardless of what they do with the returned one, and regardless of their contract with Seagate - & be pretty quick about it ?
2/ Separate issue:
When a faulty item is returned under warranty, is it right that:
i) any replacement is a refurbished item – not new,
ii) any warranty on the replacement, is only as long as is left on the original ?
thanks all.
F
