Tweet
Hi folks,
quick question, recently I ordered two iPad 3's via discount site Groupon for my grandchildren for Christmas. I had a tb of hassle with them not accepting codes etc and generally mucking me around, after around a week and about 3,4 emails back and forward I was finally given a working code. I ordered 2 and checked out I then realised I had been billed for 3, I called them up and complained about this error and they apologised saying it was an billing erro, I said fine and can they refund the money and cancel one iPad, they informed me no as it was part of an offer, all they could do was give me online credit which must be spent via Groupon? So now I must spend circa £400 on stuff I don't really need via their website due to their mistake? Now this was extremely annoying for me at first, I received the two iPads etc but had been billed for 3 and had some I store credit for Groupon. Around 2 weeks later I received another parcel from them, signed for it and inside was a third iPad 3 with an invoice stating -£399, £0 to pay? So now I have 3 iPad 3's and have spent the £400 I store credit I was forced to take due to their original mistake, all of this took place in October and I have heard nothing from them since, the 3rd iPad is sitting boxed in my sitting room untouched but they have not asked for it back and after all the crap I endured I am loathe to send it to them willingly. How long should I wait before they ask for it back, should I notify them? Or should I let them sweat due to the hassle I originally had and the fact they essentially forced me to spend £400 on stuff I didn't really need just to recoup money they took in error? I have no clue how this stuff works anyone who can help, outline my rights would be greatly appreciated.
Kind Regards.
quick question, recently I ordered two iPad 3's via discount site Groupon for my grandchildren for Christmas. I had a tb of hassle with them not accepting codes etc and generally mucking me around, after around a week and about 3,4 emails back and forward I was finally given a working code. I ordered 2 and checked out I then realised I had been billed for 3, I called them up and complained about this error and they apologised saying it was an billing erro, I said fine and can they refund the money and cancel one iPad, they informed me no as it was part of an offer, all they could do was give me online credit which must be spent via Groupon? So now I must spend circa £400 on stuff I don't really need via their website due to their mistake? Now this was extremely annoying for me at first, I received the two iPads etc but had been billed for 3 and had some I store credit for Groupon. Around 2 weeks later I received another parcel from them, signed for it and inside was a third iPad 3 with an invoice stating -£399, £0 to pay? So now I have 3 iPad 3's and have spent the £400 I store credit I was forced to take due to their original mistake, all of this took place in October and I have heard nothing from them since, the 3rd iPad is sitting boxed in my sitting room untouched but they have not asked for it back and after all the crap I endured I am loathe to send it to them willingly. How long should I wait before they ask for it back, should I notify them? Or should I let them sweat due to the hassle I originally had and the fact they essentially forced me to spend £400 on stuff I didn't really need just to recoup money they took in error? I have no clue how this stuff works anyone who can help, outline my rights would be greatly appreciated.
Kind Regards.
Comment