faulty upholstry steam cleaner can i get refund .

[stephen k]

on 10/4/2012 i paid 1295 pounds for an industrial steam cleaner for my car valeting buisness it has been returned for repair 7 times and every time its in, its for 2/4 weeks at a time , it went back again on 21/9/2012 its now 7/12/2012 and still have not got the machine back ,I have lost faith in it and am worried when the warrenty ends i will be left with a machine that is going to be nothing but a money box . i have been very easy with the people i bought it from but i think its time somthing was done . can i demand a refund or what is the situation at this point .

[enquirer]

Re: faulty upholstry steam cleaner can i get refund .

This is a commercial purchase.
It has been repaired 7 times without resolving the problem.
During those 2-4 week periods, it has not been available to you.

When was the first repair?
Was it the same defect/repair each time?

The goods are not of acceptable quality. Your immediate course of action is to try for a replacement, or a refund if you feel lucky. If either are refused (which, in the circumstances, seems likely), then your remedy is damages.

[stephen k]

Re: faulty upholstry steam cleaner can i get refund .

This is a commercial purchase.
It has been repaired 7 times without resolving the problem.
During those 2-4 week periods, it has not been available to you.

When was the first repair?
Was it the same defect/repair each time?

The goods are not of acceptable quality. Your immediate course of action is to try for a replacement, or a refund if you feel lucky. If either are refused (which, in the circumstances, seems likely), then your remedy is damages.

the first repair was after 3 weeks all repairs after have been different faults .

[CCJ]

Re: faulty upholstry steam cleaner can i get refund .

No expert but I understand that the sale of goods act still applies to commercial purchases. If this was the case then a fault within the first 6 months would be deemed as a fault at point of purchase. The normal course of remedy would be repair, replacement or refund. The issues have obviously continued and the faults within the first 6 months would be the retailers responsibility to prove that the fault was through misuse (unless apparent). Obviously the goods are not fit for purpose. At this point I would suggest trying to return the goods physically and rejecting them on the basis of non conformity of the contract of sale as you have given reasonably opportunity to rectify the goods. You would likely at the end of everything get your money back with a reduction for the usage. This could be by agreement or by pursuing the matter through the courts. I am not sure how returning the goods would affect your situation though with the possible temporary outlay for replacement equipment.