Goods sold and sent via courier

[teaboy2]

Re: Goods sold and sent via courier

That's exactly what I was trying to say, TB. And if the buyer tried to forge the courier's attempt, then they would be in severe difficulty, as they have not seen it. It's all evidence - and when we're talking about probabilities, then evidence is hard currency, surely ?

Exactly - So let the buyer try hang themselves is what i say. As thats exactly what they will do if they go through with legal action - Though to be honest i believe and in my own experience i'am 100% sure the buyer is just huffing and puffing. Had it myself a number of times, where they ordered a product, either through the website and then realising they had order the wrong product for their printer tried to return it and argued about the restocking charge that is clearly stated on the website e.g. 30% of the value of the total order if the full order is being returned (as repackaging and administration costs) and for single items returned as faulty that are not faulty and the customer no longer requires, a charge of 15% of the selling price of the item is charged. It is the buyers responsibility to read the terms and conditions as they form part of the sales contract when they make the purchase.

The amount of times i have heard them threaten us with legal action is unbeliveable. I simply inform them that the terms and conditions form part of the terms of the sales contract which they entered into when making their purchase. Refusal to pay the restocking charge is a breach of contract on their part - Therefore they do not have grounds to take legal action as it is us that has grounds to sue them for breach of contract which we may do so, if they do not pay within 14 days of this notice, or alternatively pass the account to a debt collector (yeah i know but they have their benefits when people are trying it on), which may result in your credit rating being adversely effected. I also remind them of the costs they would likely incur if they did take us to court and lose, as they most probably will do.

They soon rather pay up and shut up then.

[Bill-K]

Re: Goods sold and sent via courier

Exactly - So let the buyer try hang themselves is what i say. As thats exactly what they will do if they go through with legal action - Though to be honest i believe and in my own experience i'am 100% sure the buyer is just huffing and puffing.

Indeed so - give the buyer AND the courier all the rope they want, and then see what ends up dangling from it. Sure, the buyer may be trying it on with a fraudulent signature, so it would help if we can force them into that corner where they realise they are not only gonna lose, but run the risk of being done for fraud.

...I also remind them of the costs they would likely incur if they did take us to court and lose, as they most probably will do.
Always helps !!!
They soon rather pay up and shut up then.

Agreed !!!
And if the courier is the fraudster, then we have them cornered as well. Pincer movement !!!

....Ouch !!!!

[teaboy2]

Re: Goods sold and sent via courier

Yep will be very painful for the courier and the buyer especially for the buyer if the open and publically make accusations that are not true - Including in any ebay feedback. Which would be libellous.

So fraud and libel in one as a counter claim against the buyer lol.

[Bill-K]

Re: Goods sold and sent via courier

LOL - Libel as well.....never thought of that !!!!