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Hi All,
Wondering if anyone can help me with a dilemma over a magazine subscription...
I bought a three month subscription to Kerrang as a Christmas gift in Dec 09.
It was sold as a Three Month Subscription. There were options of 6 month/12 month etc.
At no point when I ordered this on greatmagazines.co.uk did it flash up that what they were actually selling me was a quarterly subscription, and not a one off.
I've just found out this person is still getting the magazine, and I'm still paying for it every three months (£18). It means I've unknowingly paid an extra £108 pounds for magazines. (Feeling silly for not checking bank statements - but as I say - why should I have to when I thought I was paying something one-off?)
They sent me a letter after I paid the initial £18 for the three month gift. I don't remember it saying anything about the subscription being a quarterly and that I'd have to actively stop it. Having spoken to customer services at Bauer yesterday, they claim all that information was in the letter. I've requested another copy - but they say they can't send it.
I've looked at their new offers on mags, but they no longer have the 3/6/12 month offers, so I have nothing to compare it against. Emails sent to me after I paid first of all - also don't have that kind of information on them. One of the emails has large chunks missing saying that information is no longer available.
I feel I've been scammed as I genuinely believed (and was not told otherwise) that the subscription was a single package.
I can't find anything to help me on the internet so far ... so am hoping you guys could? I have another showdown in the morning with one of their customer "services" managers.
Thanks - with fingers crossed!
Wondering if anyone can help me with a dilemma over a magazine subscription...
I bought a three month subscription to Kerrang as a Christmas gift in Dec 09.
It was sold as a Three Month Subscription. There were options of 6 month/12 month etc.
At no point when I ordered this on greatmagazines.co.uk did it flash up that what they were actually selling me was a quarterly subscription, and not a one off.
I've just found out this person is still getting the magazine, and I'm still paying for it every three months (£18). It means I've unknowingly paid an extra £108 pounds for magazines. (Feeling silly for not checking bank statements - but as I say - why should I have to when I thought I was paying something one-off?)
They sent me a letter after I paid the initial £18 for the three month gift. I don't remember it saying anything about the subscription being a quarterly and that I'd have to actively stop it. Having spoken to customer services at Bauer yesterday, they claim all that information was in the letter. I've requested another copy - but they say they can't send it.
I've looked at their new offers on mags, but they no longer have the 3/6/12 month offers, so I have nothing to compare it against. Emails sent to me after I paid first of all - also don't have that kind of information on them. One of the emails has large chunks missing saying that information is no longer available.
I feel I've been scammed as I genuinely believed (and was not told otherwise) that the subscription was a single package.
I can't find anything to help me on the internet so far ... so am hoping you guys could? I have another showdown in the morning with one of their customer "services" managers.
Thanks - with fingers crossed!
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