I'm a Plumber by trade. I fitted a new electric shower for a customer, but found it faulty when I commissioned it. This was confirmed by the manufacturer over the phone, and they were willing to send out one of their engineers to fix it.
When I told the customer, she was not happy to have it repaired, and asked me to remove it and return it for replacement, which I was happy to do.
When I contacted the supplier, they say now that it has been fitted it now is the responsibility of the manufacturer!
As the fault cannot be detected until the unit is fitted, would it be classed as 'Not fit for Purpose' and they should take it back. I have not had a reply yet from the manufacturer, but I don't want to be knocked pillar to post, as it is my customer that will be suffering at the end of the day.
Any advise welcome.
When I told the customer, she was not happy to have it repaired, and asked me to remove it and return it for replacement, which I was happy to do.
When I contacted the supplier, they say now that it has been fitted it now is the responsibility of the manufacturer!
As the fault cannot be detected until the unit is fitted, would it be classed as 'Not fit for Purpose' and they should take it back. I have not had a reply yet from the manufacturer, but I don't want to be knocked pillar to post, as it is my customer that will be suffering at the end of the day.
Any advise welcome.
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